Miguel A. Vazquez
Orlando,FL
Summary
Experienced and driven customer services representative with over 10 years of industry experience. Motivated to make a positive impact on all customer operations, utilizing excellent communication, organizational, and multitasking abilities. Known for high energy and a strong dedication to providing exceptional service.
Overview
16
16
years of professional experience
Work History
Head Chef /Supervisor
Anthony's Pizza & Grill
10.2020 - 03.2024
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Enhanced customer satisfaction by introducing customer feedback system, directly addressing concerns and preferences.
Pastry Baker
Rosen Hotels & Resorts Orlando
10.2015 - 07.2020
- Merchandised food, including garnishes for serving presentation.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cook /Customer Service Cashier
Wendy's Old Fashion Burgers
05.2013 - 09.2016
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Cake Decorator
Walmart
04.2008 - 09.2014
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated and frosted average of 40 cakes per shift, (different sizes).
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
- Assisted customers with planning cake vision, including color, theme and size.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
Education
Associate of Arts - Culinary Arts
Institute of Banca And Comercio
4 2004
High School Diploma -
Jose Campeche
4 2001
Skills
- Product personalization
- Kitchen safety
- Sanitation and cleanliness
- Problem resolution
- Great Customer service
- Creative Thinking
- Team Leadership
Affiliations
5 years of hard work and great customer services award.
"One Step Forward" award for exceed customer services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Chef /Supervisor
Anthony's Pizza & Grill
10.2020 - 03.2024
Pastry Baker
Rosen Hotels & Resorts Orlando
10.2015 - 07.2020
Cook /Customer Service Cashier
Wendy's Old Fashion Burgers
05.2013 - 09.2016
Cake Decorator
Walmart
04.2008 - 09.2014
Associate of Arts - Culinary Arts
Institute of Banca And Comercio
High School Diploma -
Jose Campeche
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