Miguel Aguilar
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Leads and Dispatch Manager
Turbo Home Services
07.2022 - Current
- Improved dispatch efficiency by implementing daily scheduling , routing strategies and assigning the right technician to the right service call.
- Streamlined communication processes for better coordination between technicians, customers, and office staff.
- Increased conversion rate with targeted outreach strategies, including text/email campaigns and cold calling.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Insurance Sales Agent
Navsav
05.2021 - 06.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating leads through referrals, cold calling, text and email campaigns.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Tracked customer service cases and updated service software with customer information.
Acquisition Manager
ATS Capital Properties
01.2021 - 05.2022
- Achieved successful real estate acquisitions by conducting thorough off-market research and identifying key targets.
- Generated new leads through strategic networking events and targeted marketing efforts.
- Worked closely with title companies to verify clear title of properties and ensure all required documentation was in place for successful closings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed process controls and metrics for daily management of call center.
Education
No Degree - Business
Lone Star College System
Spring, TXHigh School Diploma -
Nimitz High School
Houston, TX05.2008
Skills
- Multiple Project Coordination
- Organizational skills
- Operations Management
- Lead Generation
- Schedule Preparation
- Sales Techniques
- Customer service orientation
- Strong leadership
- Team building
- Bilingual
- Strategic Planning
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leads and Dispatch Manager
Turbo Home Services
07.2022 - Current
Insurance Sales Agent
Navsav
05.2021 - 06.2022
Acquisition Manager
ATS Capital Properties
01.2021 - 05.2022
No Degree - Business
Lone Star College System
High School Diploma -
Nimitz High School
Similar Profiles
Miguel AguilarMiguel Aguilar
Leads and Dispatch Manager at Turbo Home ServicesLeads and Dispatch Manager at Turbo Home Services
Sarah MalsiSarah Malsi
Real Estate Cold Caller at Turbo Home BuyersReal Estate Cold Caller at Turbo Home Buyers
Ezequiel SanabriaEzequiel Sanabria
Millwright Apprentice at Hahn & Clay Turbo ServicesMillwright Apprentice at Hahn & Clay Turbo Services
Andre OsbornAndre Osborn
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
Peter Johannes Van Der SpuyPeter Johannes Van Der Spuy
Leads Manager at WebuycarsLeads Manager at Webuycars