Summary
Overview
Work History
Education
Skills
Summary Additional
Skills Certification
References
Languages
Timeline
Generic

Miguel Alfred Piedrasanta Jr.

Mesa,Arizona

Summary

An exceptional, organized and friendly Manager with 15+ years experience of successfully hiring and training individuals into highly trained employees with outstanding customer service to delight everyone. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

19
19
years of professional experience

Work History

General Manager

Wingstop
07.2022 - 01.2024
  • In charge of Restaurant operations day in and day out
  • Responsible for food cost, sales and staffing
  • Weekly inventory
  • Responsible for POP properly displayed for all new or seasonal items.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

General Manager

Arbys fx4
06.2017 - 03.2020
  • In charge of Restaurant operations day in and day out
  • Responsible for food cost, sales and staffing
  • Weekly inventory
  • Responsible for POP properly displayed for all new or seasonal items.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Assistant Manager

Ultimate Watches
01.2005 - 01.2019
  • Run a small kiosk in Az mills for sales, repairs and cleaning all types of watches
  • Excell in customer service
  • Open and close kiosk, prepare end of day deposits

General Manager

Panda Express
01.2007 - 01.2010
  • Responsible for Restaurant operations day in day out
  • Responsible for staffing, scheduling weekly inventory
  • Customer service was a priority.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.

Senior Assistant Manager

Taco Bell, Yum Brands
01.2005 - 01.2007
  • Responsible with all training for all new employees and managers
  • Assisted GM with schedule and inventory
  • Excell in customer service.
  • Provided leadership and direction to staff, setting clear expectations and monitoring performance.
  • Ensured compliance with company policies and procedures related to operations, safety, and customer service.
  • Maintained accurate records of inventory levels, pricing structures, and purchase orders.
  • Monitored employee attendance to ensure adherence to scheduling guidelines.
  • Resolved customer complaints promptly while ensuring a positive shopping experience.

Education

Associate of Arts - Music Theory And Composition

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
01-2010

High School Diploma -

Moon Valley High School
Phoenix, AZ
04-2004

Skills

  • P&L Management
  • Customer Relationship Management
  • Service Quality Improvement
  • Customer Retention
  • Quality Management
  • Loss Prevention
  • Expense Control
  • Sales
  • Schedule Management
  • Staff Supervision
  • PC Competent
  • Sales Team Development
  • Staff Management
  • Staffing
  • Supervision and Training
  • Inventory Control
  • Budgeting and Cost Control

Summary Additional

I will be a great asset to your company. I have acquired invaluable knowledge that I will impart to all that are willing to learn fresh new ideas and perspectives to successfully run a profitable and great restaurant.

Skills Certification

  • Servsafe certified until 2025
  • Took management training classes weekly, monthly and quarterly with Taco Bell, Panda Express and Arby’s so I can be successful with P&L statements, staffing and increasing sales
  • Bilingual in fluent Spanish
  • Expert in all managing styles; dictate, delegate, participative and consultation
  • I also have construction experience with tile, carpet, vinyl and hardwood.

References

  • Romy Dilpreet, 480-593-0950
  • Alicia Escobar 602-907-6955

Languages

Spanish
Native/ Bilingual

Timeline

General Manager

Wingstop
07.2022 - 01.2024

General Manager

Arbys fx4
06.2017 - 03.2020

General Manager

Panda Express
01.2007 - 01.2010

Assistant Manager

Ultimate Watches
01.2005 - 01.2019

Senior Assistant Manager

Taco Bell, Yum Brands
01.2005 - 01.2007

Associate of Arts - Music Theory And Composition

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Moon Valley High School

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Miguel Alfred Piedrasanta Jr.