Miguel Andre Vasquez
Orlando ,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Alorica
Orlando, FL
11.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Server Shift Leader
CMX Cinemas
Tysons Corner, VA
01.2021 - 10.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Vasquez Academy
Homeschooled 06.2020
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer service expert
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Alorica
11.2023 - Current
Server Shift Leader
CMX Cinemas
01.2021 - 10.2023
High School Diploma -
Vasquez Academy