Miguel Angel Ampuero
Hallandale,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hyde Beach House
12.2021 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
Food Expeditor
Bodega Taqueria Y Tequila
11.2020 - 11.2021
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
- Organized dining area based on reservations, minimizing waiting times.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
Cashier
Bodega Taqueria Y Tequila
11.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Agent
Costa Hollywood Beach Resort
05.2020 - 11.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Stored guest valuables in safe and individual boxes for security.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Food Expeditor
Zona Fresca
02.2020 - 07.2020
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Arranged tables and chairs for special occasions and events.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
Cashier
Zona Fresca
02.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Assisted customers with returns, refunds and resolving transaction issues.
Manager of Operations
Lavanderia Lavasol
08.2018 - 05.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Gastronomy
D'galia
Lima, Peru12.2019
Marketing Management And Research
UPC
Peruvian University Of Applied Sciences03.2019
High School Diploma -
Abraham Valdelomar
Lima,Peru12.2015
Skills
- Workshop Coordination
- Talent Acquisition
- Process Development and Streamlining
- Operational Efficiency
- Improve Performance
- Customer Satisfaction
- Natural Leadership
- Manage Operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Hyde Beach House
12.2021 - 07.2023
Food Expeditor
Bodega Taqueria Y Tequila
11.2020 - 11.2021
Cashier
Bodega Taqueria Y Tequila
11.2020 - 11.2021
Front Desk Agent
Costa Hollywood Beach Resort
05.2020 - 11.2020
Food Expeditor
Zona Fresca
02.2020 - 07.2020
Cashier
Zona Fresca
02.2020 - 07.2020
Manager of Operations
Lavanderia Lavasol
08.2018 - 05.2019
Gastronomy
D'galia
Marketing Management And Research
UPC
High School Diploma -
Abraham Valdelomar
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