Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Leadership Experience
Accomplishments
Websites
Timeline
CustomerServiceRepresentative
MiguelAngel Cordova

MiguelAngel Cordova

IT-Software Development
Kenosha,WI

Summary

Dynamic professional with extensive experience at Gateway Technical College, excelling in visitor management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and committed to maintaining organized environments while fostering positive relationships with clients and colleagues.

Overview

7
7
years of professional experience

Work History

Welcome Center Staff Member

Gateway Technical College
Racine, WI
05.2025 - Current
  • Greeted visitors and provided information about the facility.
  • Stocked shelves with brochures, pamphlets, and other informational material.
  • Answered phone inquiries and routed calls to appropriate personnel.
  • Enforced rules and regulations within the Welcome Center premises.
  • Assisted in organizing events, such as conferences, meetings, and seminars.
  • Performed administrative duties such as filing documents, typing correspondence.
  • Handled customer complaints in a professional manner.
  • Resolved conflicts between visitors or staff members in a calm manner.
  • Maintained records of visitor traffic flow into the center.
  • Provided guidance to new staff members on policies and procedures.
  • Provided directions and assistance to visitors.
  • Scheduled appointments for services offered at the Welcome Center.
  • Provided guests with directions, operational hours and transportation options to reach desired locations.
  • Maintained organized, stocked, and clean areas for employees and guests.
  • Updated tracking documents with daily information such as expenses, visitor numbers and issue resolutions.
  • Greeted incoming visitors and answered telephone calls to provide speedy and knowledgeable assistance.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Used company badging system to create badges for new employees and visitors.
  • Coordinated pick-up and delivery of express mail services.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Customer Service Rep./ Delivery Driver/ Prep Cook

Edible Arrangements
Kenosha, WI
02.2023 - Current
  • Conducted inventory of all fruit and frozen items to ensure accurate delivery.
  • Maintained professionalism while addressing challenging customer interactions.
  • Delivered exceptional customer service to enhance satisfaction levels.
  • Resolved customer complaints efficiently to improve overall experience.
  • Fostered positive relationships with customers through engaging interactions.

Lab Assistant

IMET Center
Racine, WI
01.2024 - 12.2025
  • Maintain orderliness of the electronics labs.
  • Organize and label electronic components and tools, restock components and supplies, ensure all tools and equipment are returned to their designated places.

Warehouse Packer

Amazon
Kenosha, WI
07.2021 - 12.2024
  • Transported goods between different departments using material handling equipment.
  • Received incoming shipments, inspected contents, compared against invoices and purchase orders.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Followed safety procedures while operating machinery and equipment.
  • Assembled and packed orders according to customer specifications.
  • Collaborated with team members to achieve daily production goals.
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Collected empty pallets for reuse or disposal in accordance with company policy.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Followed safety protocols while operating machinery such as conveyors and hoists.
  • Maintained a safe work environment by adhering to safety regulations at all times.
  • Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
  • Ensured all documents related to shipping were accurately filled out per established procedures.
  • Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Trained new employees regarding warehouse procedures and standards.
  • Created shipping labels with complete details in warehouse management system.
  • Adhered to health and safety regulations to minimize risks of injury and accidents.
  • Updated packing logs and documents to ensure traceability of all orders.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Provided suggestions and feedback on improving departmental processes and work environment.

Assembly line worker/ Team Lead

Cree Lighting
Racine, WI
01.2022 - 12.2023
  • Follow and read blueprints for lighting builds.
  • Use and follow safety guidelines and appropriate PPE.
  • Work in a team setting and communicate any and all issues within the build.
  • Manage and organize workstation.
  • Take inventory of all building material/ report any and all discrepancies.

Warehouse Worker

Arvato Bertelsmann
Kenosha, WI
03.2019 - 05.2020
  • Assembled orders according to customer requests.
  • Performed cycle counts to maintain accurate inventory records.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Maintained stock levels in accordance with company policies.
  • Transported goods to designated areas within the warehouse facility.
  • Identified discrepancies between physical count and computer data.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Processed returns of defective merchandise as required.
  • Maintained accurate inventory records using computerized tracking systems.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Followed established guidelines for picking orders accurately.
  • Collaborated closely with other departments on special projects as needed.
  • Organized warehouse space for efficient storage of products.
  • Operated scanners, computers, and other equipment to track orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Staged and sorted multiple types of products for loading.

Education

Associate’s degree - software development

Gateway Technical College
Kenosha, WI
01.2024

High School Diploma -

Indian Trail High School and Academy
Kenosha, WI
05.2015

Skills

  • Fluent in English
  • Fluent in Spanish
  • Microsoft Office
  • Word
  • Excel
  • Access
  • PowerPoint
  • C#
  • IBM I
  • Visual Studio
  • Problem solving
  • Intermediate analytical skills
  • Strong leadership skills
  • Ability to multitask
  • Prioritize tasks
  • Meet deadlines
  • Effective in a team environment
  • Working independently
  • Customer service
  • Visitor management
  • Conflict resolution
  • Telephone etiquette
  • Data entry
  • Time management
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Language proficiency
  • Strong work ethic
  • Mail distribution
  • Log updates
  • Telephone answering
  • Restocking procedures
  • Empathy and patience
  • Strong interpersonal skills
  • Customer service and assistance
  • HTML coding
  • JavaScript basics
  • CSS styling
  • Inventory management

Languages

Fluent in English and Spanish: oral and written

Affiliations

  • Former Secretary for the Gateway Latinos Unidos Club
  • Current Student Government Leader at Gateway
  • Member of the Rainbow Alliance club at gateway
  • WMCPA Student chapter member at Gateway
  • DigIT Club member at Gateway
  • International Club member at Gateway

Languages

Spanish
Native language

Leadership Experience

  • Secretary, Latinos Unidos at Gateway Technical College, 01/01/24, Present
  • Team lead, Cree Lighting, 01/01/22, 04/30/22
  • S-4 Inventory officer, Kenosha Military Academy, 01/01/14, 12/31/15
  • S-4 Inventory Assistant, Kenosha Military Academy, 01/01/13, 12/31/14

Accomplishments

  • Phi Theta Kappa Honor Society Member

Timeline

Welcome Center Staff Member

Gateway Technical College
05.2025 - Current

Lab Assistant

IMET Center
01.2024 - 12.2025

Customer Service Rep./ Delivery Driver/ Prep Cook

Edible Arrangements
02.2023 - Current

Assembly line worker/ Team Lead

Cree Lighting
01.2022 - 12.2023

Warehouse Packer

Amazon
07.2021 - 12.2024

Warehouse Worker

Arvato Bertelsmann
03.2019 - 05.2020

Associate’s degree - software development

Gateway Technical College

High School Diploma -

Indian Trail High School and Academy

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MiguelAngel CordovaIT-Software Development
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