Miguelangel Delossantos

• Achieved #81 ranking among the top 100 Brand specialists in the U.S. in 2024.

• Consistently ranked as the dealership’s top performer in total gross ( by 100k to second place), front gross average, Facebook marketplace sales and used car sales in 2024.

• Secured #3 position in used car sales and total gross in 2023 over a nine-month period. 19 units short of achieving top 100 specialist in that period.

• #1 ranking in total gross in 2025 at the time of departure.

• Led sales of Audi sport models (RS and S), Off brand sport models such as Lamborghini, BMW M models , Porsche, Mercedes AMG Models, lead generation and played a pivotal role in the dealership’s social media growth, increasing followers from 2,000 to 50,000 in eight months.

• Contributed to video content creation for the dealership and assisted colleagues with training and advice.

• Frequently went above and beyond by working outside of schedule, building relationships with clients after the sale, helping Lot attendants , delivering cars for colleagues and helping the store move efficiently without splitting deals.

• Top 30 in units for year of 2020 and 2021 out of 25 company dealers.
• Devoted focus to managing exceptional Client experience before and after sale.
• Engaging with current or potential clients in a sincere and friendly manner.
• Expertise in building relationships with current and potential clientele resulting in referral or repeat business.
• Resolve customer concerns promptly to maintain satisfaction.
• Maintain exceptional CSI survey scores.
• Contribution to team success by meeting monthly sales goals.
• Maintain and keep up with product knowledge.

• Greet and welcome customers upon arrival or within 10 feet.
• Establish customers needs and budget followed by a walk around presentation and test drive. All centered around tailored customer service to each individual building exceptional rapport exercising and performing negotiation and closing strategies holding gross.
• Complete turn over to finance with 100 percent complete paperwork in a deal jacket. Complete delivery with customers and follow up to ensure a satisfactory CSI survey.
• Train new Sale's consultants on all in's and out's while developing sales strategies, process and mentality.
• Set and meet sales goals per month.

• Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
• Match customers with vehicles suitting their needs .Calculate lease payments on new vehicles.
• Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
• Research new automotive releases to maintain knowledge on new products and trends.
• Informed customers on associated dealer services and products such as extended warranties.

• Contact businesses and private individuals by telephone to promote products and services. Generate leads by cold calling.
• .Explain the product or service to potential customers and deliver scripted sales pitch to the customer while adjusting scripted sales pitch to meet needs of specific individuals if needed.
• Draft sales paperworks, applications and input all information to Crm.

• Greet customers upon entry to the dealership to aid them in all inquiries.
• Determine the needs and desires of the customer to show them variable options.
• Show and explain all vehicle features and functions.
• Go over the financial aspect of purchasing a vehicle and financing options available.
• Draft all necessary paperwork for the purchase of a new car. And deliver the vehicle.