Miguel Angel Eguade

• Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Created recipes and prepared advanced dishes.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Placed orders to restock items before supplies ran out.
• Hired, managed, and trained kitchen staff.
• Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Cooked memorable dishes that brought new customers into establishment.
• Monitored line processes to maintain consistency in quality, quantity, and presentation.
• Obtained fresh, local ingredients to lower grocery costs.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
• Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
• Developed and cooked memorable dishes that brought new customers into establishment.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Examined structure and texture of parts to detect imperfections.
• Welded parts using arc, gas-shielded arc, submerged arc and gas equipment.
• Removed excess slag with arc-cutting, grinding and using other equipment.
• Calibrated flow and pressure settings to build and maintain flames.
• Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
• Replaced faulty parts and components in soldering process.
• Maintained safety by wearing protective equipment, staying alert and following procedures.
• Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
• Inspected welds and checked critical measurements to meet specifications.
• Prepared welding equipment to perform advanced welding work.
• Chipped off excess weld, slag, and spatter using hand tools.
• Set up and operated shielded metal arc and gas metal arc welding equipment.
• Maintained safety by wearing protective equipment, staying alert and following procedures.
• Replaced faulty parts and components in soldering process.

• Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
• Checked for plumbing issues to replace or repair faucets and pipes.
• Managed project timelines and resources to complete projects on schedule and budget.
• Prepared cost estimates for labor and materials to help with planning.
• Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
• Cleaned and disposed of debris to maintain safe and clean working environment.
• Managed multiple projects, enforcing adherence to building codes and regulations.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Operated forklifts and boom lifts to complete various tasks.
• Loaded and unloaded materials onto trucks and trailers.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Worked on sites, installing roofs and other exterior components.
• Cleaned and maintained tools, equipment and worksites.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Inspected tools and equipment to maintain safety and efficiency.
• Inspected job site throughout renovation process to verify quality standards.
• Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
• Communicated regularly with clients to discuss progress and address any concerns.
• Mixed and poured concrete for variety of projects.
• Provided labor support to carpenters, masons and other skilled trades.
• Followed instructions and safety protocols while operating machinery and equipment.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Managed safe and efficient use of tools and equipment on construction sites.
• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
• Helped with door and window installations.
• Used variety of hand and power tools to complete tasks.
• Installed drywall, siding and other structural components.
• Completed tear-down of existing structures to prepare for new construction.
• Spread adhesives on flooring to prep for tile installation.
• Developed innovative strategies to reduce material costs while increasing efficiency.
• Created custom pieces to provide unique and personalized touches to living spaces.
• Used nail guns, saws and grinders safely and without incident.
• Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
• Installed frames and secured to walls and support structures.
• Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
• Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
• Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.
• Examined wood, work areas, and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
• Shaped or cut materials to specified measurements using hand tools, machines and power saws.
• Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
• Operated forklifts and other heavy equipment.
• Managed inventory of tools, supplies and equipment.
• Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
• Assembled and installed furniture and cabinetry.
• Repaired damaged doors, windows and other structures.

GPA: 3.2, to Metropolitan community college or a year. I would like to return to college to finish my associates and get certified in a trade. My short term goal is to get certified in HVAC or electrician. My goals in life are to be a provider for my family and to make sure they are happy and never have to struggle how my parents and siblings did as I was a kid. I am working on growing my skills as a tradesman and keeping my education going.

• Awarded Miguel Eguade
• I-Car certified welder certificates, auto body painters certified, collision repair certified, etc
• Bloch Scholars Scholarship Recipient