Miguel Angel Gonzalez
Santa Ana,CA
Summary
Dynamic professional with a proven track record in customer service and inventory management, honed at La Vida Cantina and other notable companies. Excelled in creating loyal clientele through outstanding service and efficiency, boosting revenues by upselling. Adept at fostering team collaboration and ensuring compliance with health and safety standards. Skilled in Aloha POS and maintaining cleanliness, demonstrating a strong multitasking ability and a team player attitude.
Overview
19
19
years of professional experience
Work History
Bartender
La Vida Cantina
04.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Shipping Supervisor
Houdini Inc./ Wine Country Gb
09.2007 - 02.2023
- Supervised shipping team of 12-18 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Utilized tracking software to monitor shipments, resolving any issues promptly to prevent delays.
- Organized training sessions on new equipment or processes to keep staff updated on industry best practices.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of tools and equipment.
- Enforced team adherence to safety regulations and protocols.
Drywall Worker/ Drywall Contractor
West Coast Drywall & Paint
07.2005 - 08.2010
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Education
Diploma -
Colegio Corregidora
MexicoSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Beverage Preparation
- Inventory
- Aloha POS
Languages
Spanish
Native or Bilingual
Timeline
Bartender
La Vida Cantina
04.2014 - Current
Shipping Supervisor
Houdini Inc./ Wine Country Gb
09.2007 - 02.2023
Drywall Worker/ Drywall Contractor
West Coast Drywall & Paint
07.2005 - 08.2010
Diploma -
Colegio Corregidora
Similar Profiles
Alexandra TwillaAlexandra Twilla
Hostess at R Vida CantinaHostess at R Vida Cantina
Zach ParkerZach Parker
Host at Vida CantinaHost at Vida Cantina
Kassandra GriffinKassandra Griffin
Receptionist at La Vida RealReceptionist at La Vida Real