Miguel Angel Gonzalez Garcia
West Roxbury,MA
Overview
5
5
years of professional experience
Work History
Hiousekeeping Manager
Hamton Inn
Natick , MA
02.2021 - 01.2022
- Managed team of employees, daily progress reports and overall project planning.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Housekeepin Manager
Deering Bay Yacht & Country Club
Coral Gables, FL
12.2016 - 01.2021
- Maintained accurate records of supplies and equipment inventory.
- Ensured compliance with safety regulations and health codes.
- Performed quality control inspections for guest rooms and public areas.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Collaborated with other departments on various projects as needed.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Established cleaning standards for all departments within the hotel property.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- PAYROLL,SCHEDULES ,
Timeline
Hiousekeeping Manager
Hamton Inn
02.2021 - 01.2022
Housekeepin Manager
Deering Bay Yacht & Country Club
12.2016 - 01.2021