Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miguel Angel Hernandez Avelar

Morrison,TN

Summary

Dynamic professional with a proven track record in field management and customer service, notably at Mentor Leaders. Expert in consecutive interpretation and maintaining a positive, professional demeanor. Excelled in optimizing operations and enhancing customer satisfaction. Skilled in cash handling and conflict resolution, achieving significant improvements in project delivery and customer engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Manager

Mentor Leaders
Sonsonate, Sonsonate
08.2023 - 07.2024
  • Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
  • Developed work plans for completion of projects on time and within budget.
  • Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
  • Resolved conflicts between workers or other stakeholders related to the project.
  • Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
  • Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
  • Maintained records of all expenses related to each project; ensured accurate billing processes were followed.
  • Created detailed estimates for labor costs associated with specific tasks or phases of a project.

Sales Associate

Avelar Market
La Union, La Union
02.2020 - 08.2023
  • Ensured accurate communication of product information, costs and service offerings
  • Completed transactions via point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.

Customer Service Representative

LanguageLine solutions
La Union, La Union
08.2021 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - English

Gerardo Barrios University
San Miguel
12-2021

Skills

  • Cash Handling
  • Consecutive interpretation
  • Caller Assistance
  • Spanish translation
  • Accounting and bookkeeping
  • Statement preparation
  • Sales recordkeeping
  • Product Sales
  • Positive and professional

Certification

  • Chef
  • accountant
  • licensed translator

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Elementary

Timeline

Field Manager

Mentor Leaders
08.2023 - 07.2024

Customer Service Representative

LanguageLine solutions
08.2021 - 01.2023

Sales Associate

Avelar Market
02.2020 - 08.2023

Bachelor of Arts - English

Gerardo Barrios University

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Miguel Angel Hernandez Avelar