Miguel Angel Tellado Abreu
Sioux Falls,SD
Summary
Dynamic professional with a proven track record at Alcom, excelling in teamwork and customer service. Known for enhancing client satisfaction through effective communication and problem-solving. Skilled in managing operations efficiently while maintaining attention to detail, fostering a positive work environment, and adapting quickly to challenges. Committed to continual improvement and excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
25
25
years of professional experience
Work History
Operdor De Maquina
Alcom
02.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Private Hire Driver
Particular
01.2011 - 08.2023
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Kept accurate records of mileage, expenses, and trip details for reporting purposes.
- Managed scheduling effectively, accommodating last-minute changes and prioritizing urgent requests.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant experience.
- Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
- Maintained strong working relationships with fellow drivers, sharing tips on improving routes or customer interactions when needed.
- Navigated complex routes efficiently by utilizing GPS technology and local knowledge.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Adapted quickly to changing circumstances such as inclement weather or unexpected detours to maintain schedules effectively.
- Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
- Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
- Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
- Handled sensitive client information discreetly, maintaining confidentiality at all times.
- Delivered passengers to destinations safely and on time.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Gerente Gastronomico
Empresa De Comercio Y Gastronomia
09.1999 - 07.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Rene Ramos Latour ,Cuba
Ciego De Avila ,Cuba 06-1993
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Excellent communication
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Active listening
Timeline
Operdor De Maquina
Alcom
02.2023 - 02.2025
Private Hire Driver
Particular
01.2011 - 08.2023
Gerente Gastronomico
Empresa De Comercio Y Gastronomia
09.1999 - 07.2010
High School Diploma -
Rene Ramos Latour ,Cuba
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