Miguelangel Tilley
El Paso,TX
Summary
Resourceful Cashier Trainer known for high productivity and efficient task completion. Possess specialized skills in transaction accuracy, customer service training, and point-of-sale system management. Excel at communication, leadership, and problem-solving to enhance team performance and improve training outcomes. Hardworking professional offering several years of experience in over the phone as well as face to face customer service . Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Motivated customer service and sales professional seeking increasing responsibility in environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
13
13
years of professional experience
Work History
Cashier Trainer
Raising Cane's Restaurants
El Paso, TX
01.2023 - Current
- Taking customer orders, providing top customer service with efficient empathy and clarity.
- Handling customers concerns, and questions.
- Training new employees to be efficient in cash handling, and providing the best costumer service for the store.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Informed kitchen staff of any special orders or dietary restrictions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Delivery Driver
Domino's Pizza
El Paso, Texas
04.2012 - Current
- Providing top customer service over the phone taking orders from customers
- Providing top tier customer service face to face with customers when delivering their orders to their houses
- Handling any customer complaints and concerns about their orders in person as well over the phone.
- Safety driving around the city following all rules and regulations when delivering customers orders.
- Answered phone calls from customers placing takeout orders.
- Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
- Delivered fresh food to customers across local area.
- Contacted customers prior to delivery to coordinate delivery times.
- Maintained positive relationships with customers to promote further business opportunities.
- Assisted customers with questions or complaints regarding their orders.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Help train new team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Collected money, provided change and recorded transactions on receipts.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Resolved customers' complaints regarding products or services.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL06-2006
Skills
- Upselling strategies
- Patience and empathy
- Restocking
- Feedback delivery
- Multitasking Abilities
- Cash handling expertise
- Guest experiences
- Order verification
- Payment collection
- Dependable and reliable
- Safe driving record
- Adaptability and flexibility
- Time management
- Customer interaction
- Cross-training
Timeline
Cashier Trainer
Raising Cane's Restaurants
01.2023 - Current
Delivery Driver
Domino's Pizza
04.2012 - Current
High School Diploma -
Oak Ridge High School
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