Miguel Cieri
Winter Haven,FL
Summary
IT professional and Customer service professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician: Inventory Management
Metromont Corporation
01.2024 - Current
- Diagnosed and resolved hardware and software issues across various systems.
- Installed, configured, and maintained network infrastructure to ensure optimal performance.
- Provided technical support to end-users, improving overall user satisfaction.
- Collaborated with cross-functional teams to implement IT solutions that enhanced operational efficiency.
Customer Service Representative
Asurion
08.2022 - 01.2024
- Kept accurate records of all interactions, including customer contact information, credit card information, and product sales.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Created a new customer database by entering customer information into a database.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Assisted in training new team members on customer service protocols and system navigation.
Customer Service Representative
Aetna
01.2021 - 08.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
IT Help Desk Technician
Zotec Partners
01.2020 - 01.2021
- Oversaw multiple departments and assisted with several IT help desks
- Helped troubleshoot system errors in a timely manner with knowledge of multiple operative systems and hardware issues
- Solved issues in a timely manner with a ticket system for multiple clients/employees
Education
High School Diploma -
Colegio Fray Luis Amigo
San Felipe, Yaracuy09.2017
Skills
- Microsoft Office
- IT Troubleshooting
- Problem Solving
- Microsoft Excel
- Ticket System Management
- Self-Starter
- Supervising
- Communication
- Hardware Troubleshooting
- Customer Relations
- Cross-Functional Management
- Inventory management
- Customer database management
- Bilingual
- Safety
- Software installation
- Network configuration
- Technical support
Certification
- CompTIA certified - 2021
LANGUAGES
English
Spanish
Castilian
Timeline
IT Technician: Inventory Management
Metromont Corporation
01.2024 - Current
Customer Service Representative
Asurion
08.2022 - 01.2024
Customer Service Representative
Aetna
01.2021 - 08.2022
IT Help Desk Technician
Zotec Partners
01.2020 - 01.2021
High School Diploma -
Colegio Fray Luis Amigo