Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Miguel Cruz

Miguel Cruz

Orlando,FL

Summary

Inspirational leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Retail Store Manager

T-Mobile
07.2019 - Current
  • In Charged of 4 New Store Openings for T-Mobile new Small Market Rural Areas.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Implemented new promotional campaigns that effectively drove foot traffic into store during seasonal events or product launches.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Retail Associate Manager

T-Mobile
07.2018 - 07.2019
  • Observed 15 employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Elevated brand experience for customers through consistent representation of company values in all interactions.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.

Mobile Expert

T-Mobile
02.2017 - 07.2018
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Consumer Affairs Specialist

TeleTech Call Center
01.2016 - 02.2017
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Florida -

Real Estate Licensed

Associate of Applied Science - Network And System Administration

Instituto De Banca Y Comercio - San Juan
San Juan, PR
05.2011

Skills

  • Administrative Management
  • Customer Service Management
  • Team Development
  • Revenue Generation
  • Cost Reduction
  • Recruiting and Hiring
  • Policy Development and Enforcement
  • Decision-making skill

Accomplishments

  • Achieved the number 1 national store ranker in T-Mobile
  • Multiple Quarterly Winners Circle
  • Collaborated with team of Small Markets Rural Areas in the development of Authorized Retailers in Metro by T-Mobile Store in Southern Florida Market

Timeline

Retail Store Manager

T-Mobile
07.2019 - Current

Retail Associate Manager

T-Mobile
07.2018 - 07.2019

Mobile Expert

T-Mobile
02.2017 - 07.2018

Consumer Affairs Specialist

TeleTech Call Center
01.2016 - 02.2017

Florida -

Real Estate Licensed

Associate of Applied Science - Network And System Administration

Instituto De Banca Y Comercio - San Juan

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Miguel Cruz