Miguel Marcos
Vail,AZ
Summary
With a proven track record, I excel in crisis intervention and emergency response, enhancing safety and efficiency. My expertise in search and seizure procedures, combined with exceptional conflict resolution skills, has significantly improved operational outcomes. Fluent in Spanish, I adeptly manage diverse teams, achieving high satisfaction rates through effective communication and leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Detention Officer
ISS Action
08.2024 - Current
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout State Border Patrol Stations.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
IPM Specialist
PestMaster
02.2016 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
Correctional Officer
Az Dpt. of Corrections
08.2005 - 11.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
Corrections Certificate - Corrections
C.O.T.A.
Tucson, AZ08.2005
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- First aid administration
- Trained in defensive tactics
- Crisis intervention training
- Conflict resolution skills
- Firearms training
- Search and seizure procedures
- Spanish fluency
- Supervisory skills
Certification
First Aid
Timeline
Transportation Detention Officer
ISS Action
08.2024 - Current
IPM Specialist
PestMaster
02.2016 - 06.2024
Correctional Officer
Az Dpt. of Corrections
08.2005 - 11.2015
First Aid
Corrections Certificate - Corrections
C.O.T.A.
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