Miguel L Andrade
Bell,CA
Summary
Community manager with proven expertise in customer support, event logistics, and vendor management. Demonstrated ability to enhance tenant satisfaction through effective communication and meticulous attention to detail. Skilled in operational excellence and team leadership, driving improvements in service delivery and client engagement.
Overview
13
13
years of professional experience
Work History
Community Manager
Compass
Playa Vista, California
08.2024 - Current
- Established professional atmosphere for clients, executives, and staff to ensure service excellence.
- Managed cleanliness of office spaces, including open areas, conference rooms, lobby, and kitchen.
- Resolved space-related issues to enhance user experiences and operational efficiency.
- Oversaw catering events by coordinating logistics for setup and breakdown activities.
- Provided internal and external customer support to improve satisfaction and functionality of spaces.
- Served as primary contact for vendors, ensuring timely communication of changes and requirements.
- Communicated knowledgeably about office amenities, transportation options, and local attractions.
- Utilized Space Management Tools like CONDECO and EMS for effective space optimization.
Assistant Community Manager
Sea View Villas
Pacific Palisades, California
11.2021 - 07.2024
- Managed daily operations, including property tours, guest experiences, and travel coordination.
- Achieved tenant satisfaction by overseeing complete leasing lifecycle from showings to move-outs.
- Supervised and trained administrative personnel, ensuring compliance with company policies.
- Conducted inspections of rental units to mitigate regulatory risks and assess damage charges.
- Maintained thorough reports on rent collection and account statuses.
- Processed prospect applications efficiently to enhance operational effectiveness.
- Developed benchmarks for monitoring strategic changes and achieving organizational goals.
- Ensured compliance with federal housing re-certification regulations throughout operations.
Chef Concierge
Loews Santa Monica Beach Hotel
Santa Monica, California
06.2013 - 10.2021
- Directed concierge operations to ensure seamless delivery of personalized guest services.
- Managed scheduling and training for concierge team, enhancing service quality.
- Cultivated relationships with vendors and local attractions for exclusive access and preferred rates.
- Ensured departmental compliance with hotel brand standards and safety regulations.
- Resolved complex customer complaints efficiently, achieving satisfactory outcomes.
- Arranged special accommodations to enhance guest experiences.
- Coordinated logistics for special requests, such as flowers or champagne in guest rooms.
Education
Bachelor of Arts -
Cal State Dominguez Hills
Carson, CASkills
- Space management tools
- Customer support
- Event coordination and planning
- Vendor relations and management
- Catering logistics
- Leasing management
- Team leadership and supervision
- Communication skills
- Attention to detail
- Problem solving and critical thinking
- Document control
Payment processing
- Income and expense management
- Operational oversight
- Budget management
Timeline
Community Manager
Compass
08.2024 - Current
Assistant Community Manager
Sea View Villas
11.2021 - 07.2024
Chef Concierge
Loews Santa Monica Beach Hotel
06.2013 - 10.2021
Bachelor of Arts -
Cal State Dominguez Hills