Miguel Peña

After getting married I started the process of becoming a citizen of the United States of America, currently my process is finished and I was granted a green card which gives me the liberty of looking for work opportunities.

As a certified ESL teacher working with platforms like Preply I got to work with students of different ages, different backgrounds, different levels of english, with different goals and from all around the world from Cost Rica to Italy. Adapting to each student to meet their expectations and being able to help them considering their age and cultural background was a fun and rewarding challenge.

As a Community Manager for Laura some of my duties where:

- Community engagement

- Social media content planning

- Photo and video on important events.

Shut down activities due to Covid-19

As a customer success representative for Flyback my job was to make sure the new customers understood the benefits they had with their new memberships, how to access them, answer any questions and doubts they may have and convince them to liquidate their memberships immediately instead of deferred payments handling and overcoming any objections as well as making the customers feel comfortable and earn their trust by delivering great service and being knowledgeable of their memberships, the company and the product.

As a senior sales executive for El Cid vacation club,I accquired over $498,000.00 U.S.D. in new customer business during my first quarter.

I had to create rapport and build trust with brand new customers every day in less than 2 hours then demonstrate the products and features, answer all questions, overcoming objections and close the deals in less than 4 hours. I personally follow up with every single customer because it is my belive that this is the most critical point of the sale and critical to creat long lasting relationships and loyal customers.

During my time with El Cid my average V.P.G. was $13,0000.00 .

As a sales exectuive for Wyndham Grand Venezia del Caribe Residence Club I Effectively negotiated and secured contracts with high-value clients, met with existing customers and self generated new prospects to discuss their business needs and recommend optimal solutions exceeding the sales closing percentage (25%) goals every quarter, with a 40% success rate.

To be effective in my position I remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

As a Public Relations and Customer Service Manager for The Carmen Hotel it was my job to build and strengthen industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies, oversee training and performance evaluations for marketing and sales staff, supervise daily activities, coordinate and participate in promotional activities and trade shows as well as organize events to promote the company and consult with advertising agencies to arrange promotional campaigns in all types of media.

Working for Thomas Cook as Customer Service Representative I had to receive and brief in different languages over 200 customers arriving on destination every day, respond any doubts, sell and book services offered onsite by the company and more importantly make sure every single guest had an optimal experience during their visit through great service and professionalism.
Every day I had to enter customer interaction details to track requests, document problems and record solutions offered.

As a sales manager for Eurobakery my team exceeded regional annual sales target by 20%, I managed different stores in different locations, developed relationships with international suppliers and collaborated with factories to develop, design and select product for retail stores as well as developing and overseeing training for new sales staff.