Jennifer Miguez
Office Management
Plantation,FL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
All Atlantic Benefits
10.2022 - 08.2023
- Managed 100+ client enrollments and terminations, ensuring strict adherence to regulatory requirements
- Conducted comprehensive training for new account managers and meticulously analyzed financial data for accuracy
- Resolved complex issues with a focus on client satisfaction and meticulously reviewed monthly invoices
Teacher's Assistant
Calvary Christian Academy
07.2021 - 04.2022
- Collaborated closely with educators to develop and implement engaging lesson plans, providing invaluable one-on-one instructional support
- Recorded and maintained accurate student performance data, actively participated in professional development activities, and facilitated parent conferences
- Demonstrated exceptional organizational skills in preparing instructional materials and equipment for classroom activities
Customer Service Representative
VITAS Healthcare
01.2020 - 05.2020
- Delivered empathetic and attentive customer service, establishing strong rapport with patients and promptly addressing inquiries
- Maintained meticulous records of patient interactions, ensuring a high level of accuracy and compliance with healthcare protocols
Eligibility Representative (Contract Position)
DECO Recovery Management
12.2019 - 01.2020
- Screened and assessed patient eligibility for third-party resources, guiding individuals through the application process with professionalism and efficiency
- Managed and documented account activities, leveraging advanced software and database tools to streamline operations
Medical Receptionist
West Broward Rehabilitation & Healthcare
12.2018 - 12.2019
- Orchestrated seamless scheduling of meetings and appointments, produced polished correspondence, and maintained a highly organized filing system
- Demonstrated exceptional discretion in handling sensitive information, coordinated office supply procurement, and provided comprehensive administrative support
HR Manager (ASDS)
The Home Depot
08.2016 - 04.2018
- Developed schedules for 184 associates and conducted interviews
- Coordinated New Hire orientation and managed training
- Directed assistant to the store manager and the District HR Manager
Project Specialist
The Home Depot
02.2015 - 08.2016
- Directed assistant to the Specialty Assistant Manager and coordinated vendor events
- Trained associates on new products and sales promotions and managed sales reports
- Addressed issues associated with schedules and coached employees for work-life balance
Education
A.A. Degree -
Broward College
Davie, FL04.2016
High School Diploma -
Calvary Christian Academy
Fort. Lauderdale, FL05.2012
Skills
- Client Relationship Management
- Administrative Support
- Proficient in Microsoft Office
- Effective Communication
- HR Policies & Procedures
- Regulatory Compliance
- Scheduling
- Data Analysis
Certification
- 02-40 Health License
- BLS- Basic Life Support
- Comprehensive Medical Terminology
- First Aid/ AED/ CPR
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Account Manager
All Atlantic Benefits
10.2022 - 08.2023
Teacher's Assistant
Calvary Christian Academy
07.2021 - 04.2022
Customer Service Representative
VITAS Healthcare
01.2020 - 05.2020
Eligibility Representative (Contract Position)
DECO Recovery Management
12.2019 - 01.2020
Medical Receptionist
West Broward Rehabilitation & Healthcare
12.2018 - 12.2019
HR Manager (ASDS)
The Home Depot
08.2016 - 04.2018
Project Specialist
The Home Depot
02.2015 - 08.2016
High School Diploma -
Calvary Christian Academy
A.A. Degree -
Broward College
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