Miha Javnik
Gilbert,AZ
Summary
As an MBA student-athlete with experience in both finance and hospitality industries, I am a motivated and adaptable individual seeking opportunities to apply my skills. With a Bachelor's Degree in Finance and currently pursuing an MBA, I possess strong analytical and communication skills.
My accomplishments include playing soccer at the collegiate level, competing in the Slovenian 2nd League and working for prestigious hotels around Europe.
In the future, I aspire to work in the field of finance where I can utilize my experience in accounting and investing. I am eager to contribute to a team and strive in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Bar Waiter
Luft
12.2017 - 07.2023
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Contributed to menu development by suggesting new beverage offerings based on current trends and customer preferences.
Intern
Nova KBM D.d.
04.2022 - 06.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, familiarity with insurance protocols, a comprehensive understanding of the crediting process in the SME sector, increasing proficiency and expanding technical skill set.
- Exposed to facilitating and securing transactions.
- Participated in the client onboarding process.
- Managed sensitive information with utmost discretion, maintaining a high level of trust among clients.
Bar Waiter
Kempinski Hotel
01.2019 - 12.2020
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
Restaurant Waiter
Kempinski Hotel
06.2019 - 08.2019
- Maintained clean and organized dining areas for an excellent guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted customers and answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong teamwork skills by collaborating with kitchen staff and other waitstaff to ensure smooth operations.
Hotel Waiter
Four Points Sheraton Hotel
04.2018 - 07.2018
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, room service, and processing payments, resulting in efficient service and minimal delays for guests.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
Education
MBA - Accounting
Park University
Gilbert, AZ05.2025
Bachelor of Science - Business Management
Faculty of Management
Koper06.2023
High School Diploma -
High School of Catering And Hospitality Maribor
Maribor07.2019
Skills
- Communication skills
- Multitasking
- Fast Learner
- Adaptability
- Sales strategy
- Hospitality service expertise
- Microsoft Office
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Accounting skills
Languages
English
Full Professional
Slovenian
Native or Bilingual
Croatian
Full Professional
Serbian
Full Professional
Spanish
Limited Working
Timeline
Intern
Nova KBM D.d.
04.2022 - 06.2022
Restaurant Waiter
Kempinski Hotel
06.2019 - 08.2019
Bar Waiter
Kempinski Hotel
01.2019 - 12.2020
Hotel Waiter
Four Points Sheraton Hotel
04.2018 - 07.2018
Bar Waiter
Luft
12.2017 - 07.2023
MBA - Accounting
Park University
Bachelor of Science - Business Management
Faculty of Management
High School Diploma -
High School of Catering And Hospitality Maribor
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