Open To Work
Mihaela Barrera
Kitchen Shop SRL
Royse City,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Content ModeratorAI Trainer/AI Response Evaluator Data EntrySearch Engine EvaluatorOnline Research Assistant
Work Type
Part Time
Location Preference
Remote
Minimum Desired Compensation
$20/hr
Important To Me
Flexible work hoursWork-life balanceHealthcare benefitsWork from home optionCareer advancement
9
Years of experience
4
years of post-secondary education
4
Languages
Work History
Retail Associate
8 Months- Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained visual merchandising standards, ensuring product displays were attractive and organized.
- Operated point-of-sale systems efficiently, processing transactions accurately and handling cash responsibly.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
Customer Information Clerk
2 Months- Provided accurate information to customers regarding services and products.
- Assisted in resolving customer inquiries efficiently and effectively.
- Maintained detailed records of customer interactions and transactions.
- Utilized CRM software to manage customer data and enhance service delivery.
Customer Service Agent
1 Month- Provided exceptional customer support via phone, email, and chat, ensuring high satisfaction levels.
- Assisted in resolving customer inquiries and issues promptly while maintaining professionalism.
- Utilized CRM software to log interactions and track service requests efficiently.
- Adapted quickly to new systems and processes, enhancing personal productivity and team efficiency.
Content Moderator & Customer Service Agent
2 Years 7 Months- Reviewed user-generated content for adherence to community guidelines and platform policies.
- Analyzed flagged content, making decisions on removal or escalation based on established protocols.
- Collaborated with cross-functional teams to refine moderation processes and enhance overall content quality.
- Utilized CRM systems to track customer interactions and improve follow-up processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hotel Receptionist & Server
11 Months- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Delivered food an beverage service to hotel guests in the restaurant, bar and event areas, including table service, buffet and guest assistance.
Senior Care Companion
1 Year- Provided companionship and support to an elderly individual.
- Assisted with light daily tasks, including meal preparation and helping with minor needs.
- Monitored well-being status and communicated concerns or changes to family members.
Education
High School Diploma
Skills
Content Moderation
Attention to Detail
Written Communication
Data Entry
Quality Assurance
Information Processing
Online Research
Critical Thinking
Problem Solving
Content Review
Data Accuracy
Email Support
Order Processing
Customer Support
Product Troubleshooting
Zendesk
Salesforce
English
Romanian
Flexible schedule
Written communication
Time management
CRM software
Languages
Romanian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Italian
Limited Working
Computer/Tehnical skills
- Microsoft Word
- Google Docs
- Google Sheets
- Email Platforms
- Customer Support Software
- CRM Systems
- Content Moderation Tools
- Data Entry Systems
- Online Research Tools
- Microsoft Outlook
- Microsoft Teams
Timeline
Retail Associate
Kitchen Shop SRL
06.2025 - 02.2026Read More
Customer Information Clerk
ASCENSOS CONTACT CENTRES ROMANIA SRL
12.2023 - 02.2024Read More
Customer Service Agent
Atlantic London International Group SRL
07.2023 - 08.2023Read More
Content Moderator & Customer Service Agent
Computer Generated Solutions Romania SRL
07.2020 - 02.2023Read More
Hotel Receptionist & Server
ZDRAILA SERVICE SRL (Hotel Oasis)
12.2018 - 11.2019Read More
Senior Care Companion
Private Household
04.2017 - 04.2018Read More
Maria Baiulescu Tehnical High School
High School Diploma
09.2011 - 06.2015Read More