Mihaela Čičak
Obrovac
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Checkmate J.d.o.o
09.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Managed table assignments efficiently to optimize seating and minimize wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Assisted in menu updates by providing feedback on customer preferences and trends.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Customer Service Representative
Transcom Worldwide
11.2024 - 04.2025
- Resolved customer inquiries across multiple channels, ensuring prompt and accurate responses.
- Collaborated with team members to enhance customer satisfaction through effective problem-solving.
- Conducted regular follow-ups with customers to ensure resolution of issues and satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Bartender
Andrej Usluge J.d.o.o.
07.2024 - 09.2024
Bartender
Andrej Usluge J.d.o.o.
06.2023 - 09.2023
- Delivered exceptional customer service by engaging with patrons, understanding their preferences, and providing personalized recommendations
- Managed cash transactions accurately, handled customer inquiries, and resolved issues promptly, contributing to a seamless and efficient service.
- Served high customer volumes during special events, nights, and weekends.
Waiter
Sija d.o.o.
04.2022 - 05.2022
- Proven ability to handle high‑pressure situations, resolve customer complaints, and maintain a positive demeanor.
- Welcomed and supported customers to ensure a positive experience
Order Picker
Medika D.d.
04.2019 - 12.2021
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
Waiter
Impetus mobile d.o.o.
11.2017 - 11.2018
- Exceptional customer service skills with a proven ability to handle challenging situations.
- Experienced in using POS systems, handling cash and credit transactions with accuracy and efficiency.
- Built positive customer relationships and encouraged repeat visits
- Handled customer inquiries and resolved issues professionally
Education
HAIRDRESSER -
Škola Za Osobne Usluge
Zagreb, Croatia05.2017
Skills
- Customer Service
- Accurate cash processing
- Time Management
- Active listening
- Critical thinking
- Customer satisfaction measurement
- Follow-up skills
- Live chat support
- Proofreading
- Multitasking
- Attention to detail
- Collaboration
- Teamwork
- Conflict resolution
- Inventory
- Organization
- Order picking
- Packing
- Technical Troubleshooting
- Problem Solving
- Virus Removal
- Guest engagement
- Complaint resolution
- Conflict management
- Courteous demeanor
- Seating management
- Decision-making
- Order accuracy
- Guest relations
- Zendesk
Certification
GOOGLE IT SUPPORT
Algebra, Zagreb Croatia
- Google IT Support Specialization
LANGUAGES
English | Advanced
Croatian | Native
SEE Languages(Bosnian, Serbian) | Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balancePaid sick leaveWork from home optionPaid time offCompany CultureTimeline
Restaurant Waiter
Checkmate J.d.o.o
09.2025 - Current
Customer Service Representative
Transcom Worldwide
11.2024 - 04.2025
Bartender
Andrej Usluge J.d.o.o.
07.2024 - 09.2024
Bartender
Andrej Usluge J.d.o.o.
06.2023 - 09.2023
Waiter
Sija d.o.o.
04.2022 - 05.2022
Order Picker
Medika D.d.
04.2019 - 12.2021
Waiter
Impetus mobile d.o.o.
11.2017 - 11.2018
HAIRDRESSER -
Škola Za Osobne Usluge