Hi, I’m
Mihail Janev
Kihei,HI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
years of professional experience
1
Certification
Work History
Balloon Artistry
Event Decorator
09.2023 - 02.2025
Job overview
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Sourced high-quality materials for cost-effective, visually-appealing decorations.
- Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
- Trained new hires on best practices in event decoration, fostering a culture of excellence within the team.
- Collaborated with clients to understand their vision and deliver tailored event décor solutions.
- Created engaging visual displays for various events, including weddings, corporate functions, and social gatherings.
- Achieved client satisfaction by timely delivery of customized event design projects.
Lahaina Fish Company
Bartender
01.2022 - 08.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Cliff of Moher
Server
03.2016 - 09.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Education
Mile Janevski DzinagrMakedonska Kamenica Macedonia
High School Diploma
06-2018
Skills
- Customer Service-oriented
- Continuous learning attitude
- Networking and relationship building
- Inventory management
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Nutrition counseling
- Cash handling
- Team collaboration
- Strong work ethic
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Critical thinking
- Calm under pressure
Certification
- PN1 Certification
Languages
English
Full Professional
German
Professional Working
Macedonian
Native or Bilingual
Serbian
Professional Working
Bulgarian
Professional Working
Timeline
Event Decorator
Balloon Artistry
09.2023 - 02.2025
Bartender
Lahaina Fish Company
01.2022 - 08.2023
Server
Cliff of Moher
03.2016 - 09.2020
Mile Janevski Dzinagr
High School Diploma
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