Mihajlo Todorovski
Skopje,,Macedonia
Summary
Results-driven operations manager with a strong background in the Marketing sector. Successfully led teams of up to 10 people, delivering outstanding performance. Demonstrated abilities in strategic planning, leadership, and employee development. Proficient in managing and coordinating highly effective digital marketing campaigns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Team Manager
- Sopro
07.2021 - Current
- Direct line management of up to 10 team members
- Organization and day-to-day delivery of up to 60 client campaigns (Email Marketing, LinkedIn Outreach, Social Media)
- Accountability for team performance, ensuring both collective and individual KPI targets are met
- Creating and encouraging a positive, trustful and pleasant working environment, maintaining healthy competition and helpfulness amongst peers within the team
- Effectively managing different personalities to maintain a productive and well-motivated attitude within the team
- Ensuring that all tasks on team level are done in a correct, cost effective and timely manner in alignment with specifications and quality requirements
- Helping senior management to constantly improve the ops processes, systems and procedures
- Supporting the recruitment process through conducting interviews and evaluating candidates
- Conducting one-on-one sessions focusing on career development and crafting tailored employee development plans
- Resource planning, monthly delivery forecasting based on comprehensive campaign analysis, and ensuring the execution aligns with the forecast
- Managed and tracked staff leave, absences, and performance, implementing relevant HR and performance management policies.
Senior Marketing Executive
- Sopro
11.2020 - 07.2021
- Digital marketing campaign administration and delivery, via the use of internal and 3rd party systems
- Accountable for the end to end delivery multiple concurrent client campaigns
- Mentor and coach junior team members
- Check and sign off junior/other team members' daily activity
- Check and sign off client email correspondence
- Developing induction plans for new employees to ensure they are upskilled and learn to work independently
- Act as intermediary Ops escalation channel for team campaign issues.
Marketing Executive
- Sopro
09.2019 - 11.2020
- Creating marketing strategies through in-depth client consultations and market analysis to address specific needs and leverage industry expertise
- Planning and scheduling of day to day digital marketing campaign activity
- Campaign delivery using internal business systems
- Strict adherence to operational delivery processes and workflows to ensure campaigns are delivered on time and to the required specification
- Demonstrate highly efficient multi-tasking and time management skills across multiple simultaneous client campaigns
- Identify bad data, errors and potential points of failure during the delivery process and resolve in advance of issues arising
- Ensure specific campaign material is configured to flawless written English
- Take an active role in the development of the business core product features and services by continuously suggesting improvements to improve performance or reduce cost
- Generate and distribute a range of daily and weekly client activity reports.
Financial and Administrative Manager
- Bitel Sat
12.2018 - 05.2019
- Responsible for proper execution of all the daily finance and accounting activities in the finance department
- Conduct annual or periodic financial analysis of the overall performance and present the end result to the General Manager
- Organization and supervision of all payments according to the deadlines
- Responsible for the warehouse organization, reducing cost and maximum optimization
- Manage the material accounting and supervise all price calculations and changes in prices.
Financial Analyst
- Bitel Sat
09.2018 - 11.2018
- Preparation of weekly/monthly reports
- Issue customer account statements periodically or whenever necessary
- Responsible for invoice processing and managing account balances
- Conduct detailed market research and analysis of competitors
- Calculate total import cost and prepare all needed documentation for an import
- Allocate all import costs accordingly and calculate final purchase prices per product
- Update financial data in databases to ensure that information will be accurate and immediately available when needed.
International Training Consultant
- Leoron - Professional Development Institute
06.2017 - 07.2018
- Develop new business opportunities with companies located in the GCC Region
- Have direct and ongoing contact with senior level management to provide technical expertise and project direction
- Manage and enhance relationship with clients, with the objective of identifying and pursuing more business opportunities in the future
- Also responsible for revenue generation especially with existing clients
- Manage client expectations, resolve issues and effectively manage scope changes
- Manage multiple projects or single large/complex project that require highly refined business knowledge or technical expertise
- Oversee project management activities covering resource planning and management, project finance, project deliverable and project timelines
- Oversee proposal preparation and lead, or participate in the presentation of proposals to clients.
Education
Bachelor's Degree - Financial Management
Faculty of Economics, Ss. Cyril And Methodius University
Skopje01-2017
Skills
- Communication
- Time Management
- Analytical reasoning
- Leadership
- Account Management
- Attention to Detail
- Problem-Solving
- Team Development
- Coaching & Mentoring
- Strategic Planning
Languages
Macedonian
First Language
English
Proficient (C2)
C2
Serbian
Advanced (C1)
C1
Certification
We are people - Psychologically informed advanced communication and rapport building program - August, 2022
Productivity and Time Management Skills at Work - Udemy - May, 2019
Lean Six Sigma Awareness Training - Leoron PDI - December, 2017
Timeline
Operations Team Manager
- Sopro
07.2021 - Current
Senior Marketing Executive
- Sopro
11.2020 - 07.2021
Marketing Executive
- Sopro
09.2019 - 11.2020
Financial and Administrative Manager
- Bitel Sat
12.2018 - 05.2019
Financial Analyst
- Bitel Sat
09.2018 - 11.2018
International Training Consultant
- Leoron - Professional Development Institute
06.2017 - 07.2018
Bachelor's Degree - Financial Management
Faculty of Economics, Ss. Cyril And Methodius University
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