Mihdi McDougall
Northridge,CA
Summary
Accomplished General Manager at Paradise Ranch Pet Resort, adept in operations management and leadership, significantly increased sales through strategic planning and team building. Excelled in fostering client relationships and implementing cost-saving measures, enhancing company efficiency. Proven track record in employee development and customer retention, with a strong focus on achieving long-term success.
Overview
18
18
years of professional experience
Work History
General Manager
Paradise Ranch Pet Resort
08.2010 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier/ Store Clerk
Los Angeles Valley College
09.2008 - 11.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/ Store Clerk
CVS Pharmacy
07.2006 - 11.2008
- Welcomed customers entering the store.
- Adapted to varying schedules and additional shifts to support business requirements.
- Managed the operation of cash register efficiently.
- Ensured balanced cash drawers by accurately accounting during end-of-shift procedures.
- Assisted customers in completing purchases.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate Degree - Physical Education
Los Angeles City College
Los Angeles, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Labor cost controls
- Customer retention
- Strategic planning
- Employee development
- Facility management
- Sound judgment
- Risk management
- Total quality management
- Loss prevention
Timeline
General Manager
Paradise Ranch Pet Resort
08.2010 - Current
Cashier/ Store Clerk
Los Angeles Valley College
09.2008 - 11.2010
Cashier/ Store Clerk
CVS Pharmacy
07.2006 - 11.2008
Associate Degree - Physical Education
Los Angeles City College
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