Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Stephens

Summary

Versatile property manager with strong interpersonal skills and a proven ability to implement and enforce property rules and regulations. Demonstrated expertise in Fair Housing laws, Subsidized Housing procedures, including 2023 certification in Fair Housing and Crime Free courses. Detail-oriented and highly organized, adept at managing time, personnel, property, and special projects. Committed to achieving occupancy goals and fostering professional relationships with residents to create a welcoming community.

Overview

11
11
years of professional experience

Work History

Bakery Manager/Senior Baker

Sprouts Farmers Market
12.2023 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Property Manager

NCS Management
03.2021 - 02.2023
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Established strong, professional relationships with co-workers and residents by promoting team collaboration and delivering exemplary service.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Property Manager

Trilar Management Group
11.2016 - 08.2020
  • Secure commitments with residents and any monies due i.e. Deposits, 1st month's rent etc.
  • Audit resident files, maintain all current and past residents' files/collections.
  • Established strong, professional relationships with co-workers and residents by promoting team collaboration and delivering exemplary service.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Kept meticulous records of all correspondence between management and tenants.

Community Manager/Assistant Property Manager

Sunrise Management
08.2015 - 11.2016
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing appeal and company standards.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 5-person team.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Effectively managed team of 5 employees, including maintenance and activities personnel.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collaborated with Regionalism and Clients during property projects, including interior renovations and construction.
  • Supervised facilities and services for 266-resident Residential community.

Maintenance Coordinator

Renters Warehouse
04.2014 - 07.2015
  • Tracked maintenance activity using AppFolio software to confirm compliance with industry requirements.
  • Established clear procedures for handling repairs, planning maintenance and completing building updates.
  • Sourced outside contractors for special projects and oversaw bidding and selection processes.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Supervised safety, prevention and fire protection programs.
  • Contributed to development, implementation and execution of maintenance programs.

Education

Associates Earned - Law, Criminal Justice

Kaplan University
Ft. Lauderdale, Florida
12.2010

Skills

  • Accounting
  • Leadership
  • Marketing
  • Financial budgeting
  • Tenant and eviction laws
  • Bilingual/Spanish
  • Order management
  • Food management experience
  • Supervisory experience
  • Food presentation
  • Bakery operations
  • Business management

Languages

Spanish
Professional Working

Timeline

Bakery Manager/Senior Baker

Sprouts Farmers Market
12.2023 - Current

Property Manager

NCS Management
03.2021 - 02.2023

Property Manager

Trilar Management Group
11.2016 - 08.2020

Community Manager/Assistant Property Manager

Sunrise Management
08.2015 - 11.2016

Maintenance Coordinator

Renters Warehouse
04.2014 - 07.2015

Associates Earned - Law, Criminal Justice

Kaplan University

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