Mihiiyah Austin
Tampa,FL
Summary
Customer-focused and solution-oriented professional with 5 years of experience in delivering exceptional customer service. Proven track record of resolving customer inquiries, complaints, and concerns with a high degree of professionalism and empathy. Skilled in communication, problem-solving, and conflict resolution, with a strong ability to build rapport and maintain positive relationships. Adept at working in fast-paced environments and handling multiple tasks simultaneously. Committed to providing high-quality service and ensuring customer satisfaction in every interaction.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Tampa Family Health Center
05.2024 - Current
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Claims Support Specialist
CGS
02.2022 - 05.2024
- Performed regular quality checks on processed claims data to ensure integrity of information entered into the system is maintained.
- Improved claims processing efficiency by streamlining documentation and data entry procedures.
- Organized and maintained electronic claim files, enabling easy access to records for future reference or audits.
- Managed claims-related correspondence efficiently, ensuring timely responses to internal and external stakeholders'' queries or requests.
Customer Service Representative
Endurance Auto Assure
01.2021 - 02.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Coordinator
HealthPlan Services
02.2020 - 12.2021
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
Education
High School Diploma - undefined
Chamberlain High School
Skills
- Verbal and written communication
- Problem-solving
- Schedule management
- Data entry
- Microsoft office
- Claims investigation
- Claims processing
- Accuracy and attention to detail
- Fast typing speed
- Active listening
- Critical thinking
- Problem resolution
- Strong work ethic
- Attention to detail
- Scheduling proficiency
Timeline
Scheduling Coordinator
Tampa Family Health Center
05.2024 - Current
Claims Support Specialist
CGS
02.2022 - 05.2024
Customer Service Representative
Endurance Auto Assure
01.2021 - 02.2022
Data Entry Coordinator
HealthPlan Services
02.2020 - 12.2021
High School Diploma - undefined
Chamberlain High School
Similar Profiles
Naileth RamosNaileth Ramos
Dental Front Desk Coordinator at Tampa Family Health CenterDental Front Desk Coordinator at Tampa Family Health Center
Brittney BartonBrittney Barton
Healthcare Medical Analyst at Tampa Family Health CenterHealthcare Medical Analyst at Tampa Family Health Center
Kevin AlstonKevin Alston
Certified Pharmacy Technician at Tampa Family Health CenterCertified Pharmacy Technician at Tampa Family Health Center
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass