Mihija Cox
Baltimore
Summary
resilient and adaptable college student majoring in Cybersecurity, with over 1 year of hands-on experience in IT support, including networking, Windows operating systems, system upgrades, and Active Directory tools. Proven ability to install, troubleshoot, and maintain systems efficiently using available resources to resolve issues promptly and accurately. Additionally, I bring practical experience as an AV Technician in a fast-paced convention center environment, supporting live events by operating basic projection systems, setting up, and using audio mixing boards. Additionally, I have supported live events by operating basic projection systems. My quick learning of new concepts, comfort with technical troubleshooting, and commitment to delivering professional support in AV and IT settings will instill confidence in your team.
Overview
1
1
year of professional experience
Work History
AV TECHNICIAN
Projections
03.2025 - Current
- Set up, operate, and break down AV equipment for meetings, conferences, trade shows, and events, including projectors, screens, microphones, and bare audio mixing boards.
- Collaborate with event presenters to understand technical requirements plus provide support during sessions.
- Maintain equipment inventory and report technical issues to ensure timely repairs or replacements.
- Ensure all setups are compliant with safety standards and venue regulations.
- Provide exceptional customer service in a fast-paced, high-demand environment, adapting quickly to last-minute changes.
COMPUTER REPAIR TECHNICIAN
Data Flow
06.2024 - 01.2025
- basic computer hardware trouble shooting (desktops, laptops,printers)
- installing updating software programs
- setting up new computers and peripheral devices
- performing routine maintenance ( disk cleanup, updates, virus scans)
- Assisted users with everyday computer issues, including login errors and software troubleshooting
- Installed and updated operating systems and common applications
- Assisted in Setting up new computers, printers, and other office equipment
- Performed routine virus scans and system updates to keep computers secure
- Answered basic technical support questions in person and by phone
- breakdown of desktop laptops for recycling
Education
IT Courses - CompTIA A+, Network+, and Security
Baltimore City Community College
Baltimore, MD07.2026
Skills
- Setting up projectors, screens, microphones, and speakers
- Basic knowledge of audio mixers and sound levels
- Connecting laptops and devices to AV systems (HDMI, VGA, USB, XLR etc)
- Cable management and equipment organization
- Operating video conferencing tools (Zoom, Teams, Webex, etc)
- Troubleshooting simple audio and video issues
- Following setup diagrams and instructions
- Basic lighting setup and adjustment
- Testing equipment before events/meetings
- Customer service and assisting presenters/speakers
- Teamwork with event staff and IT support
- Time management and reliability for event schedules
Timeline
AV TECHNICIAN
Projections
03.2025 - Current
COMPUTER REPAIR TECHNICIAN
Data Flow
06.2024 - 01.2025
IT Courses - CompTIA A+, Network+, and Security
Baltimore City Community College
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