Summary
Overview
Work History
Education
Skills
Certification
Timeline

Mihir Mehta

Las Vegas,NV

Summary

Accomplished and results-driven operations and sales manager with a strong track record of success in the hospitality, flooring, and travel industries. Adept at optimizing processes, driving revenue growth, and leading high-performing teams. I am skilled in strategic planning, customer relationship management, and business development. Passionate about delivering exceptional customer experiences and fostering a collaborative work environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

MS International
05.2020 - 10.2024



  • Led a team of 10-12 employees, fostering leadership growth and professional development
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and implemented sales strategies, significantly increasing revenue and expanding client relationships
  • Ensured on-time shipping performance and optimized warehouse layout to improve inventory health



Multi-Unit Manager

Vantive Group – Dunkin' Donuts
03.2017 - 05.2020
  • Managed four high-volume stores with a combined revenue of $10 million annually
  • Recruited, trained, and developed store managers to maintain operational excellence
  • Designed and executed marketing strategies, increasing sales and customer engagement
  • Conducted financial audits, ensuring budgetary compliance and profitability
  • Maintained 100% compliance with corporate and food safety guidelines

Manager – Customer Service & Escalations

PSG Staffing – Viator (TripAdvisor Subsidiary)
08.2015 - 03.2017
  • Managed customer and vendor inquiries, resolving escalations efficiently
  • Led email and call escalation teams, ensuring customer satisfaction and retention
  • Assisted with refunds, supplier negotiations, and process optimization

Manager – MICE (Meetings, Incentives, Conferences, and Exhibitions)

HMA Travels Pvt. Ltd.
04.2010 - 02.2015
  • Tripled annual sales from $5 million to $15 million over three years
  • Expanded corporate client base by 20% annually through strategic partnerships
  • Developed strong relationships with airlines, hotels, and suppliers for seamless corporate travel experiences

Assistant

Sona Tours Pvt. Ltd.
04.2007 - 02.2010
  • Managed customer inquiries, itinerary planning, and corporate reservations
  • Oversaw travel group logistics, ensuring seamless execution and superior customer service
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Commerce -

University of Mumbai

Professional Graduate - Travel, Tourism & Hospitality Management

London College of Business & Computing

Advanced Diploma - Travel, Tourism & Hospitality Management

London College of Business & Computing

Skills

  • Operations Management
  • Process Optimization
  • Sales Growth
  • Business Development
  • Team Leadership
  • Staff Training
  • Customer Relationship Management
  • Budgeting
  • Financial Oversight
  • Supply Chain
  • Inventory Control
  • Quality Assurance
  • Compliance
  • Strategic Planning
  • Performance Analysis
  • Problem-solving
  • MS office

Certification

  • British Airways Fare & Ticketing Level I & II
  • International Ticketing & Fare Construction
  • Amadeus Certification
  • Soft Skills, Communication Skills & Customer Service Training

Timeline

Operations Manager - MS International
05.2020 - 10.2024
Multi-Unit Manager - Vantive Group – Dunkin' Donuts
03.2017 - 05.2020
Manager – Customer Service & Escalations - PSG Staffing – Viator (TripAdvisor Subsidiary)
08.2015 - 03.2017
Manager – MICE (Meetings, Incentives, Conferences, and Exhibitions) - HMA Travels Pvt. Ltd.
04.2010 - 02.2015
Assistant - Sona Tours Pvt. Ltd.
04.2007 - 02.2010
London College of Business & Computing - Professional Graduate, Travel, Tourism & Hospitality Management
London College of Business & Computing - Advanced Diploma, Travel, Tourism & Hospitality Management
University of Mumbai - Bachelor of Commerce,

Similar Profiles

CREATE PROFILE
Mihir Mehta