MIHIR PATEL

• FOOD & BEVERAGE SERVER

> Checking food and beverage orders to verify they prepared and servrd with company standards.

> Greet customers entering establishments. Answer guest questions, give directions with the park and assistance with precise guest request.

> Explain menu offerings to the customer.

> Resolved customer about their purchases. Maintained cleanliness.. Handle telephone calls and was responsible for resolving any discrepancies.

> Cleaning and Preparing Tables in order to ensure that able is prepared for each party.

> Running food, making coffees,ensuring the restaurant, bar and service areas are clean and maintained.

• GUEST SERVICE ASSOCIATE | 812 CE FINE DINE RESTAURANT

> Managed customer complaints and rectified issues to complete satisfaction.

> Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

> Created reports on occupancy levels, sales figures, customer feedback surveys.

> Greeted and assisted guests with variety of inquiries, promoting service standard.

> Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

> Completed day-to-day duties accurately and efficiently.

> Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• INDUSTRIAL TRAINEE

> Organized and maintained records of employee training programs.

> Communicated with multidisciplinary team to learn and develop practical skills.

> Supported team by operating equipment.

> Maintained a clean work environment by adhering to 5S principles.

> Loaded, unloaded and moved materials to restock raw materials.

> Completed day-to-day duties accurately and efficiently.