MIHIR PATEL
Business owner and operator
Lilburn,GA
Summary
Results-driven Business Owner with over 10 years of experience managing convenience stores, fuel stations, and restaurant operations. Expertise in staff training, inventory management, and budget oversight. Focus on optimizing operational processes and enhancing customer satisfaction while ensuring compliance and efficiency in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
Business owner and operator
PM Business LLC
Eatonton, Georgia
07.2021 - Current
- Managing daily restaurant operations, ensuring smooth service and customer satisfaction.
- Manage day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols to ensure operational compliance.
- Train staff on food safety, customer service, and operational procedures.
- Train workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversee the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Develop staff schedules to optimize labor costs and service efficiency.
- Oversee inventory management, including ordering and stock control processes.
- Procured supplies from vendors to maintain budget compliance.
- Optimize profits by controlling food, beverage and labor costs.
- Implement marketing strategies to promote menu specials and events.
- Collaborate with kitchen staff to ensure menu accuracy and presentation quality.
- Ensure compliance with all food safety regulations and sanitation standards.
- Adhere to all health department regulations regarding food storage and preparation.
- Led weekly team meetings to address performance issues and provide constructive feedback.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintain detail records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times.
- Collaborated with diverse coworkers to achieve product and service goals while resolving related issues.
Business Owner and operator
BP TWO CITGO
Loganville, GA
05.2015 - Current
- Managing daily operations of a busy convenience store and Gas station.
- Oversee daily operations of the business and provide guidance when needed.
- Overseeing inventory management to ensure product availability and freshness.
- Coordinate with suppliers to negotiate contracts and secure favorable terms.
- Negotiate contracts with vendors for supplies and services.
- Monitoring financial performance and managing budget for operational expenses.
- Reconcile daily sales, prepare bank deposits and assess financial transaction reports.
- Keep up to date records for production, inventory, income, and expenses.
- Determine pricing for products or services based on costs and competition.
- Handling customer inquiries and resolving issues to enhance satisfaction levels.
- Resolve issues quickly through meticulous research and quick decision-making.
- Resolve conflicts between employees or customers in a timely manner.
- Conducted interviews and provided training to new employees for effective onboarding.
- Ensure to comply with all local laws and regulations related to the business operations.
- Keep up-to-date on regulatory changes affecting business operations.
- Attend trade shows, conventions, and other events related to industry promotion.
Store Manager
Golden OX liquor
Ocala, Florida
10.2010 - 03.2015
- Managed daily operations of high-volume liquor store.
- Maintained inventory levels and organized stockroom efficiently.
- Developed promotional displays to enhance product visibility.
- Executed cash handling and ensured accurate transactions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Manager
Wendy's Fast Food restaurant
Parsippany, New Jersey
06.2008 - 09.2010
- Trained new employees on customer service and food safety standards.
- Ensured compliance with health and safety regulations in food preparation.
- Monitored inventory levels and ordered supplies as needed.
- Supported management in implementing marketing strategies to boost sales.
- Maintained cleanliness and organization of dining and kitchen areas.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Assistant Store Manager
Pizza Hut
Randolph Township, New Jersey
01.2005 - 06.2008
- Trained new team members on service standards and safety protocols.
- Maintained cleanliness and organization of the dining area and kitchen facilities.
- Collaborated with the management team to streamline operational processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Crew Member
wendy's fast food restaurant
Parsippany, New Jersey
02.2003 - 01.2005
- Provided excellent customer service in a fast-paced environment.
- Served food quickly for positive guest experiences.
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to ensure efficient service flow.
- Followed health and safety regulations to maintain a safe workspace.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
D N High School
Gujarat, India06-2002
Skills
- Operations management
- Budget management
- Financial management
- Cash flow analysis
- Inventory management
- Vendor negotiation
- Compliance adherence
- Operational efficiency
- Sales oversight
- Staff training
- Team building
- Customer service
- Conflict resolution
- Attention to detail
- Entrepreneurial leadership
- Financial administration
Timeline
Business owner and operator
PM Business LLC
07.2021 - Current
Business Owner and operator
BP TWO CITGO
05.2015 - Current
Store Manager
Golden OX liquor
10.2010 - 03.2015
Assistant Manager
Wendy's Fast Food restaurant
06.2008 - 09.2010
Assistant Store Manager
Pizza Hut
01.2005 - 06.2008
Crew Member
wendy's fast food restaurant
02.2003 - 01.2005
High School Diploma -
D N High School