Mihiret Abebe
Inglewood,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Barista
Starbacks
01.2018 - 08.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Agent
Ethiopian Airline
01.2015 - 04.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Provided passenger screening prior to domestic and international flights.
- Check in and boarding passengers, enrolling passengers to frequent flyer lists.
Coordinating with pilots and flight attendants.
- Assisting passengers and their families with the highest courtesy.
- Welcoming new arrivals to the airport and ease their transition at the airlines.
- - Playing as a teamwork and able to perform well my duties under pressure
Very passionate the job at hand and do my job above and beyond company
expectations.
- Star Alliance Member
Education
Bachelor of Arts - Business Management
Hawassa University
Ethiopia, Hawassa06.2014
Skills
- POS Systems
- customer service
- Opening and Closing Duties
- Soft Selling
- Attention to detail
- multitasking
Timeline
Barista
Starbacks
01.2018 - 08.2019
Customer Service Agent
Ethiopian Airline
01.2015 - 04.2017
Bachelor of Arts - Business Management
Hawassa University
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