Mihlali Makapela
Port Elizabeth
Summary
I am a dedicated and results driven proffessional with experience ranging in front desk, guest relations as well as brand promotions. I ensure exceptional service delivery whilst delivering a memorable guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Liason and Front Desk Agent
Inns of Aurora
Aurora
12.2025 - Current
- Welcomed guests and provided exceptional customer service throughout their stay.
- Assisted in organizing special events and activities for visitors.
- Communicated guest needs to staff, ensuring seamless service delivery.
- Resolved guest inquiries and complaints promptly and professionally.
- Greeted guests upon arrival and provided them with information about the hotel services.
- Coordinated with housekeeping staff to ensure rooms were ready for check-in.
- Provided guests with directions and transportation arrangements as needed.
Brand Ambassador
Yenai Marketing Solutions
Port Elizabeth
07.2023 - 10.2025
- Distributed promotional materials to increase brand visibility and awareness.
- Collaborated with team members to plan and execute marketing events.
- Provided feedback to improve product displays and customer engagement strategies.
- Assisted in social media campaigns to boost online presence and engagement.
Server
Humewood Golf Club
Port Elizabeth
02.2020 - 07.2023
- Processed customer orders efficiently using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Advanced Diploma in Business Management - Management
Nelson Mandela University
Port Elizabeth South Africa04-2026
Diploma in Logistics - Logistics Management
Nelson Mandela University
Port Elizabeth, South Africa04-2024
Skills
- Customer service
- Event planning
- Brand management
- Marketing strategy
- Conflict resolution
- Project management
- Team collaboration
- Product sales
- Concierge support
- Verbal and written communication
- Problem-solving
- Fluency in English, Afrikaans, Zulu and isiXhosa
- Sales and upselling
- Drivers License
Languages
English
Full Professional
isiXhosa
Professional
Afrikaans
Limited
Zulu
Professional
Certification
Drivers License
References
References available upon request.
Timeline
Guest Liason and Front Desk Agent
Inns of Aurora
12.2025 - Current
Brand Ambassador
Yenai Marketing Solutions
07.2023 - 10.2025
Server
Humewood Golf Club
02.2020 - 07.2023
Advanced Diploma in Business Management - Management
Nelson Mandela University
Diploma in Logistics - Logistics Management
Nelson Mandela University