Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Mihlali Makapela

Port Elizabeth

Summary

I am a dedicated and results driven proffessional with experience ranging in front desk, guest relations as well as brand promotions. I ensure exceptional service delivery whilst delivering a memorable guest experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Liason and Front Desk Agent

Inns of Aurora
Aurora
12.2025 - Current
  • Welcomed guests and provided exceptional customer service throughout their stay.
  • Assisted in organizing special events and activities for visitors.
  • Communicated guest needs to staff, ensuring seamless service delivery.
  • Resolved guest inquiries and complaints promptly and professionally.
  • Greeted guests upon arrival and provided them with information about the hotel services.
  • Coordinated with housekeeping staff to ensure rooms were ready for check-in.
  • Provided guests with directions and transportation arrangements as needed.

Brand Ambassador

Yenai Marketing Solutions
Port Elizabeth
07.2023 - 10.2025
  • Distributed promotional materials to increase brand visibility and awareness.
  • Collaborated with team members to plan and execute marketing events.
  • Provided feedback to improve product displays and customer engagement strategies.
  • Assisted in social media campaigns to boost online presence and engagement.

Server

Humewood Golf Club
Port Elizabeth
02.2020 - 07.2023
  • Processed customer orders efficiently using point-of-sale systems.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Education

Advanced Diploma in Business Management - Management

Nelson Mandela University
Port Elizabeth South Africa
04-2026

Diploma in Logistics - Logistics Management

Nelson Mandela University
Port Elizabeth, South Africa
04-2024

Skills

  • Customer service
  • Event planning
  • Brand management
  • Marketing strategy
  • Conflict resolution
  • Project management
  • Team collaboration
  • Product sales
  • Concierge support
  • Verbal and written communication
  • Problem-solving
  • Fluency in English, Afrikaans, Zulu and isiXhosa
  • Sales and upselling
  • Drivers License

Languages

English
Full Professional
isiXhosa
Professional
Afrikaans
Limited
Zulu
Professional

Certification

Drivers License

References

References available upon request.

Timeline

Guest Liason and Front Desk Agent

Inns of Aurora
12.2025 - Current

Brand Ambassador

Yenai Marketing Solutions
07.2023 - 10.2025

Server

Humewood Golf Club
02.2020 - 07.2023

Advanced Diploma in Business Management - Management

Nelson Mandela University

Diploma in Logistics - Logistics Management

Nelson Mandela University
Mihlali Makapela