Guest Service Associate
Target
Grove City, OH
11.2023 - Current
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Ensured that all guest inquiries were answered promptly and accurately.
- Maintained a neat, clean, and organized front desk area at all times.
- Resolved any customer complaints or issues professionally and efficiently.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Reconciled daily sales transactions against receipts to ensure accuracy of financial data.
- Collaborated with other departments to provide an excellent guest experience.
- Assisted guests with luggage storage or retrieval needs.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Greeted walk-in and phone guests, determining interests and needs.