Mihrab Masnoon
New York,NY
Overview
4
4
years of professional experience
Work History
Client Manager
The RealReal
01.2023 - Current
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Completed physical inventory counts each week.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing consignments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Helped customers locate products and checked store system for merchandise at other sites.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Built long-term customer relationships to establish quality and competitive pricing.
Buyer / Key Holder
2nd STREET USA
12.2021 - 01.2023
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Communicated with sellers regarding inventory needs and negotiated prices to maintain profit margins.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
Stylist
Banana Republic
07.2020 - 11.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Stock Associate
Aldo Inc.
08.2019 - 03.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Skills
- Product quality verification
- Luxury clothes authentication and appraisal
- Cycle counts
- Understanding and adapting to consumer buying patterns
- Setup/Reorganization of visual displays and merchandise
- Luxury Sales Experience
- Brand Image Alignment
- Product photography and editing for ecommerce
- MS Office
Timeline
Client Manager
The RealReal
01.2023 - Current
Buyer / Key Holder
2nd STREET USA
12.2021 - 01.2023
Stylist
Banana Republic
07.2020 - 11.2021
Stock Associate
Aldo Inc.
08.2019 - 03.2020