Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Mihya Pantoja

Euless,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Mihya Pantoja

Summary

Driven professional with a proven track record in enhancing operational efficiency and customer satisfaction at FBS Appliances. Excelled in office administration and client relations, leveraging strong organization skills and a courteous demeanor. Demonstrated ability to improve processes and maintain high confidentiality standards, contributing to a positive and productive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
years of professional experience

Work History

FBS Appliances

Receptionist
08.2024 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answer no more than 5 phone calls per day and about 2 customers every now and again

Plato's Closet

Sales Associate
01.2024 - 08.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Ut Southwestern Medical Center

Clinical Staff Assistant
02.2022 - 04.2024

Job overview

  • Assisted in minimizing errors in medical records by meticulously proofreading documents prior to submission.
  • Demonstrated flexibility in adapting to changing clinic needs, often taking on additional responsibilities during busy periods or staffing shortages.
  • Played an integral role in supporting quality improvement initiatives within the clinic by providing valuable insights and recommendations based on firsthand experience of day-to-day operations.
  • Increased efficiency of medical supply inventory management through regular monitoring and reordering when necessary.
  • Ensured smooth daily clinic operations through prompt response to phone calls, emails, and other forms of correspondence from both internal and external parties.
  • Facilitated effective communication between clinical staff, patients, and their families through clear and empathetic interactions.
  • Partnered with other healthcare professionals such as nurses, physicians, or therapists to provide comprehensive support for patients'' physical and emotional well-being throughout their treatment process.
  • Boosted team morale by fostering a collaborative atmosphere among the clinical staff while also respecting individual work styles and preferences.
  • Retrieved calls regarding patient health problems, documented information and routed calls.
  • Cultivated strong relationships with patients over time due to consistent displays of empathy, attentiveness, and professionalism throughout their treatment journey at the clinic.
  • Assisted providers with pre- and post-op appointments and procedures.
  • Assist up to 100 patients a day, 40 messages a day, and at least 10 calls a day.

BodyWorks Chiropractic

Chiropractic Assistant
03.2021 - 02.2022

Job overview

  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Input patient data into computer system using Chirotouch and checked information for accuracy.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Fostered team-oriented environment, facilitating smooth collaboration between clinic staff.
  • Conducted patient education on post-visit care to promote faster recovery, using easy-to-understand language and materials.
  • Assisted about 50 patients a day and minimum of 10 calls a day

QuikTrip

Store Clerk
02.2020 - 03.2021

Job overview

  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Provided correct change for purchases to avoid customer confusion or disputes.

Rio Mambo

Host
10.2019 - 02.2020

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Wellness Center Of North Texas

Chiropractic Assistant
07.2019 - 09.2019

Job overview

  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.

Education

Trinity High School
500 N Industrial Blv. Euless, TX 76039

High School Diploma
06.2019

Skills

  • Data Entry
  • Scheduling
  • Office Administration
  • Courteous and Professional
  • 40 wpm Typing Speed

Additional Information

I have stepped up when asked to or if the company needed me to. I also have experience in training new employees when they have finished their onboarding process. I also have tried proving i am capable of taking on a management role and running a small team. My skills prove i am a valuable employee and problem solve to help the company improve.

Languages

English
Native or Bilingual
Availability
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leaveCareer advancement

Interests

Music, sports, helping others, true crime, organization,

Timeline

Receptionist

FBS Appliances
08.2024 - Current

Sales Associate

Plato's Closet
01.2024 - 08.2024

Clinical Staff Assistant

Ut Southwestern Medical Center
02.2022 - 04.2024

Chiropractic Assistant

BodyWorks Chiropractic
03.2021 - 02.2022

Store Clerk

QuikTrip
02.2020 - 03.2021

Host

Rio Mambo
10.2019 - 02.2020

Chiropractic Assistant

Wellness Center Of North Texas
07.2019 - 09.2019

Trinity High School

High School Diploma

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Mihya Pantoja