Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mija Adams

Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

Dental ClaimSupport LLC.
06.2022 - Current
  • Implemented new HRIS system and configured current files.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Verified and completed I9 and W4 forms from new hires.
  • Screened applicant resumes and coordinated both phone and video interviews.
  • Created salary band for current and future positions.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.
  • Developed and maintained HR policies and procedures.

Project Manager

TPx Communications
09.2021 - 06.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Modified project plans when needed to better align with organizational objectives.

Financial Services Representative

PartnerHero LLC.
09.2020 - 08.2021
  • Manage employees and statistics for weekly conversion metrics.
  • Schedule meetings with clients and IT Department
  • Handled telephone inquiries regarding appointments and work in process.
  • Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates
  • Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues
  • Review project plans to plan and coordinate project activity.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Correctional Officer III

NCDPS
03.2017 - 06.2021
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.

Assistant Manager

Maurice's
09.2015 - 03.2017
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Plan budgets and authorize payments and merchandise returns.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Establish and implement policies, goals, objectives, and procedures for their department.

Education

Bachelor of Science - HR Management

Southern New Hampshire University
Manchester, NH
02.2024

Associate of Science - Business Management

Southern New Hampshire University
Manchester, NH
02.2022

High School Diploma -

West Craven High School
Vanceboro, NC
06.2015

Skills

  • Human Resource Management Software HRMS
  • Employee Relations
  • New Hire Onboarding
  • Human Resources Management Systems
  • PeopleSoft HRMS
  • Microsoft Office Suite
  • Conflict Resolution Tactics
  • Confidential Document Control
  • Policies Implementation
  • Benefits Administration
  • Analytical Thinking
  • Problem-Solving
  • Reports Generation
  • Data Collection and Processing
  • Payments Processing
  • Billing and Invoicing
  • Administrative Support
  • Account Documentation
  • Customer Relationship Building
  • E-Commerce Platforms
  • UGK, BambooHR, and ADP
  • Project Management
  • Equal Employment Opportunity (EEO)
  • Administrative Skills

Certification

  • Microsoft Windows
  • CPR
  • Mental Health First Aid Certification
  • Negotiations : Resolving Disputes - SPHR

Timeline

Human Resources Assistant

Dental ClaimSupport LLC.
06.2022 - Current

Project Manager

TPx Communications
09.2021 - 06.2022

Financial Services Representative

PartnerHero LLC.
09.2020 - 08.2021

Correctional Officer III

NCDPS
03.2017 - 06.2021

Assistant Manager

Maurice's
09.2015 - 03.2017

Bachelor of Science - HR Management

Southern New Hampshire University

Associate of Science - Business Management

Southern New Hampshire University

High School Diploma -

West Craven High School

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Mija Adams