MIJA SHEPPARD
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management positions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Triangle Visions Optometry
04.2023 - 01.2024
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
Undergraduate Student Psychology Intern
North Carolina Central University, NCCU
01.2023 - 05.2023
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling arange of routine and special requirements.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with students by phone, email, or in-person to provide assistance with academic support.
- Analyzed problems, identified solutions, and made decisions.
- Scheduled educational activities, lectures, and events to help drive missions and values.
- Designed or used assessments to monitor student learning outcomes.
Front Desk Associate
Doubletree By Hilton
09.2021 - 12.2022
- Maintained cleanliness and organization of the front desk area
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered guest questions and referred to local points of interest
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Kept accounts in balance and ran daily reports to verify totals
- Confirmed relevant guest information and payment methods to prevent fraud
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Collaborated with team members to handle guest requirements from check-in through check-out
- Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone.
Front Desk Receptionist
Hampton by Hilton
08.2019 - 04.2020
- Trained in OnQ and Opera hotel systems
- Demonstrated consistent high levels of courteousness and professionalism with both guest and staff
- Provided quick, well-timed services
- Kept work area organized and clean
- Filed and organized invoices along with other important documentation.
Front Desk Associate
Choice Hotels
09.2017 - 04.2020
- Choice advantaged trained
- Remained aware of customers'/guests needs and issues
- Provided quick, well-timed service
- Monitored dining room and guest flow to maximize table usage and minimize wait-times
- Answered phone calls and booked reservations
- Energetic
- Sensitive regarding others' needs and friendly towards children
- Maintained cleanliness and organization of the front desk area
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Lead Brand Ambassador
Matrix
03.2016 - 02.2017
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Science - Psychology
North Carolina Central University,
Durham, NC05.2023
Skills
- Customer Service
- Front Office Support
- Healthcare Operations
- Professional Telephone Etiquette
- Customer Loyalty
- Time Management
- Creative Solutions
- Customer and Client Relations
- Organization Skills
- Microsoft Office
- High-Volume Environments
Accomplishments
- Supervised and mentored team of over one-hundred Sophomore/Junior students.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Patient Care Coordinator
Triangle Visions Optometry
04.2023 - 01.2024
Undergraduate Student Psychology Intern
North Carolina Central University, NCCU
01.2023 - 05.2023
Front Desk Associate
Doubletree By Hilton
09.2021 - 12.2022
Front Desk Receptionist
Hampton by Hilton
08.2019 - 04.2020
Front Desk Associate
Choice Hotels
09.2017 - 04.2020
Lead Brand Ambassador
Matrix
03.2016 - 02.2017
Bachelor of Science - Psychology
North Carolina Central University,
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