Mijaiah Banks
Marrero,LA
Summary
Reliable Assistant Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Eliza Jane
01.2024 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Petroleum Supply Specialist (92F)
US Army Reserve
04.2016 - 04.2024
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Logged all transactions in real time to keep tracking system updated.
- Supervised reception, storage and shipping of fuel.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Efficiently managed hazardous waste disposal, adhering to environmental regulations and minimizing potential risks.
Front Desk Supervisor
Eliza Jane
08.2023 - 01.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Front Desk Agent
Eliza Jane
03.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
Salmen High School
Slidell, LASkills
- Customer Service
- Staff Training and Development
- Employee Supervision
- Cash Handling Accuracy
- Reservation handling
- Complaint Handling
- Scheduling
- Microsoft Office Suite
- Staff Supervision
- Employee Management
- Opera
- Colleague Advantage
- Armadeus
Timeline
Assistant Front Office Manager
Eliza Jane
01.2024 - Current
Front Desk Supervisor
Eliza Jane
08.2023 - 01.2024
Front Desk Agent
Eliza Jane
03.2023 - 08.2023
Petroleum Supply Specialist (92F)
US Army Reserve
04.2016 - 04.2024
High School Diploma -
Salmen High School
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