Mika Casarez
Austin
Summary
Motivated professional with a versatile background in operations and maintenance. Known for strong problem-solving skills and adaptability, ready to leverage expertise to improve service delivery and team performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
PSR Operations& Maintenance
City Of Austin
Austin
04.2024 - Current
- Delivered safe, adequate drinking water to public, ensuring compliance with health standards.
- Managed lake levels to ensure water flow stability at Longhorn Dam.
- Clean and disinfect water towers and reservoirs.
- Addressed service requests and resolved customer inquiries, enhancing satisfaction and trust.
Production Lead
Tesla
Austin
01.2023 - 05.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Trained new team members on safety protocols and equipment operation.
- Coordinated with quality control teams to ensure product standards.
Customer Service Representative
Facebook
Austin
05.2021 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Documented customer interactions in the internal ticketing system for tracking.
Ramp & Cargo Agent
WFS Worldwide Flight Services
Austin
05.2020 - 05.2021
- Loaded and unloaded cargo from aircraft, ensuring compliance with safety protocols to facilitate smooth operations.
- Signaled aircraft during landing and takeoff to maintain safe ground operations.
- Operated heavy equipment, including freight lifters and K-loaders, to efficiently manage cargo handling.
Assistant Manager
Dominos Pizza Inc.
Austin
10.2019 - 05.2020
- Trained and mentored team members, improving customer service skills.
- Supervised daily operations, enhancing service delivery efficiency.
- Managed inventory levels and ordered supplies to maintain optimal stock.
Lifeguard
City of Austin
Austin
05.2015 - 08.2019
- Monitored pool activities, enforcing safety regulations to minimize risk and ensure a safe environment for all swimmers.
- Provided immediate first aid during emergencies.
- Ensured cleanliness of pool deck and surrounding areas, upholding safety standards to promote a safe recreational space.
Education
High School Diploma -
Austin High School
Austin, TX05-2019
Skills
- Water quality testing
- Water treatment
- Chemical handling
- Equipment maintenance
- Process optimization
- Safety Training
- Client relations
- Technical Writing
- Problem solving
- Multitasking
- Adaptability
- Microsoft Word
Certification
- TCEQ Class C Water Distribution License
Timeline
PSR Operations& Maintenance
City Of Austin
04.2024 - Current
Production Lead
Tesla
01.2023 - 05.2024
Customer Service Representative
Facebook
05.2021 - 12.2022
Ramp & Cargo Agent
WFS Worldwide Flight Services
05.2020 - 05.2021
Assistant Manager
Dominos Pizza Inc.
10.2019 - 05.2020
Lifeguard
City of Austin
05.2015 - 08.2019
High School Diploma -
Austin High School