Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mika Combs

Hazard,KY

Summary

Experienced professional with expertise in customer relations, sales, collections, and real estate management. Proven ability to enhance business performance across diverse roles. Over 17 years of experience in leveraging a versatile skill set to adapt to various career paths.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Manager

Brookside Properties, Inc
Nashville, TN
06.2024 - 12.2024
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Developed and implemented strategies to increase community engagement.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Trained new staff on community management processes and best practices.
  • Facilitated partnerships with local businesses for community enrichment activities.
  • Collaborated with maintenance teams to address resident concerns promptly.

Lead Concierge

Giarratana Management
Nashville, TN
01.2024 - 06.2024
  • Supervised a team of concierge staff to maintain high service standards.
  • Facilitated communication between residents and management for seamless operations.
  • Developed and implemented concierge training programs for new hires.
  • Resolved resident inquiries and complaints with professionalism and efficiency.
  • Resolved conflicts between staff members in a professional manner.
  • Collaborated with local businesses to enhance guest offerings and services.
  • Created weekly reports summarizing activities at the concierge desk.

Multiple Site Lease Up Manager

Cushman & Wakefield
Nashville, TN
02.2023 - 01.2024
  • Developed strategic plans to enhance property management efficiency and lease-up delivery.
  • Coordinated tenant relations, addressing concerns and maintaining communication channels.
  • Analyzed market trends to inform decision-making and strategic planning initiatives.
  • Completed thorough leasing, closing, and move-in/move-out functions to maintain operational standards each day.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created daily reports for senior management summarizing operational performance metrics.

Leasing Manager

Southern Land Company
Nashville, TN
11.2022 - 03.2023
  • Resolved declining occupancy ratio from 78% to 94% by leasing multiple units at luxury high-rise property.
  • Managed CRM systems, guiding prospects through tours, move-in processes, and insurance requirements.
  • Drafted lease agreements and performed community management duties during staff absences.
  • Supported concierge with resident requests and coordinated incoming deliveries as needed.
  • Assisted at community events while capturing photo and video content for marketing.
  • Submitted daily reports to property owners, investors, and corporate office to ensure transparency.

Sales Associate/Key Holder

Swatch Group US-Omega Nashville
Nashville, TN
01.2021 - 11.2022
  • Delivered exceptional customer service to each guest at boutique.
  • Contributed to achieving over $10 million in annual sales, leading to highest ROI for location.
  • Assisted in launching new boutique by providing creative input on product placement.
  • Recognized as high-performing sales representative, driving significant revenue growth.

Independent Real Estate Agent

Village Real Estate
Nashville, TN
08.2019 - 01.2021
  • Oversaw Buyer client home purchases while navigating all phases of purchasing process including marketing, contract negotiations, meticulous record keeping and meeting stringent deadlines to secure contract closure.
  • Facilitated property showings for clients and answered inquiries about listings.
  • Prepared comprehensive market analyses to guide clients in pricing decisions.
  • Negotiated contracts between buyers and sellers to achieve favorable terms.
  • Developed marketing strategies using social media and digital platforms for listings.
  • Collaborated with mortgage brokers to assist clients in financing options.
  • Managed client relationships through regular communication and follow-ups.
  • Conducted open houses to showcase properties and attract potential buyers.
  • Coordinated property inspections and appraisals to ensure compliance with regulations.
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.

Leasing Consultant

Simpson Housing LLP (SkyHouse Nashville)
Nashville, TN
02.2018 - 07.2019
  • Contributed to leasing team during lease-up phase through stabilization in competitive market.
  • Managed CRM to track leads and optimize follow-up processes.
  • Conducted prospect tours to guide potential residents in decision-making.
  • Drafted lease agreements and managed leasing process from initial tour to move-in.
  • Fulfilled concierge duties to enhance resident experiences as needed.
  • Served as acting manager during management staff's absence to ensure continuity of operations.

Real Estate On-Site Sales Agent

Twelve-Twelve Condominiums
Nashville, TN
01.2015 - 02.2016
  • Achieved 30 direct sales totaling approximately $15 million, contributing to early project sellout.
  • Played key role in securing majority of direct deal closings without buyer representation.
  • Contributed significantly to sales team efforts, facilitating rapid sellout of property.
  • Collaborated effectively with team to optimize sales strategies and enhance closing rates.

Concierge

Ghertner & Co. (Twelve Twelve Condominiums)
Nashville, TN
08.2014 - 12.2015
  • Established unique position at Twelve-Twelve Condominiums to enhance guest experience.
  • Greeted residents and guests, providing exceptional customer service daily.
  • Managed front desk operations, ensuring efficient processes.
  • Assisted residents with inquiries, offering information about building amenities and services.
  • Organized community events, fostering engagement among residents and enhancing connections.
  • Oversaw package deliveries, ensuring proper handling and notification for residents.
  • Maintained accurate records of resident interactions and service requests for reference.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Education

Associates Degree -

ALICE LLOYD COLLEGE
Pippa Passes, KY

Skills

  • Real estate experience
  • Contract negotiation
  • Property management and leasing
  • Office/front desk management
  • CRM software
  • Google Docs
  • Microsoft Office Suite
  • Customer relationship management
  • Event marketing
  • Management
  • Customer service
  • Leadership
  • Communication skills
  • Time management
  • Relationship management
  • Business development
  • Negotiation
  • Marketing
  • Branding
  • Real estate law
  • Project management
  • Administrative experience
  • Landlord-tenant law
  • Account management

Certification

  • Real Estate License, 04/01/23 to 04/01/26
  • Driver's License, Valid

References

References available upon request.

Timeline

Community Manager

Brookside Properties, Inc
06.2024 - 12.2024

Lead Concierge

Giarratana Management
01.2024 - 06.2024

Multiple Site Lease Up Manager

Cushman & Wakefield
02.2023 - 01.2024

Leasing Manager

Southern Land Company
11.2022 - 03.2023

Sales Associate/Key Holder

Swatch Group US-Omega Nashville
01.2021 - 11.2022

Independent Real Estate Agent

Village Real Estate
08.2019 - 01.2021

Leasing Consultant

Simpson Housing LLP (SkyHouse Nashville)
02.2018 - 07.2019

Real Estate On-Site Sales Agent

Twelve-Twelve Condominiums
01.2015 - 02.2016

Concierge

Ghertner & Co. (Twelve Twelve Condominiums)
08.2014 - 12.2015

Associates Degree -

ALICE LLOYD COLLEGE

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