Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mika Flores

San Antonio

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases. Knowledgeable about product merchandising, and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Buffalo Wild Wings
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Sales Associate

Russells & Co
03.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Warehouse Worker

Amazon
12.2023 - 02.2024
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Customer Service Associate

Lowes Home Improvment
05.2023 - 10.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.

Host

Texas Roadhouse
05.2020 - 08.2020
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

East Central High School
San Antonio, TX

Associate of Applied Science - Medical Assisting

San Antonio College
San Antonio, TX
06-2026

Skills

  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Payment processing
  • New hire training
  • Courteous
  • Outstanding customer service
  • Hospitality and accommodation

Timeline

Bartender/Server

Buffalo Wild Wings
06.2024 - Current

Sales Associate

Russells & Co
03.2024 - 06.2024

Warehouse Worker

Amazon
12.2023 - 02.2024

Customer Service Associate

Lowes Home Improvment
05.2023 - 10.2023

Host

Texas Roadhouse
05.2020 - 08.2020

East Central High School

Associate of Applied Science - Medical Assisting

San Antonio College

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