Mika Gibson

• Oversaw DME (Durable Medical Equipment) and supply team to ensure timely and efficient service
• Managed sleep clinics in both Oklahoma and Texas, ensuring compliance with regulatory standards and clinic performance metrics
• Worked closely with hospital leadership to establish partnerships and open sleep labs, implementing a fee-for-service model
• Coordinated the opening of new sleep labs, including setup, staffing, and equipment needs
• Managed inventory control and placed orders for all necessary supplies and equipment for sleep labs
• Ensured operational compliance with industry standards and sleep lab accreditation requirements
• Developed and implemented operational policies and procedures to streamline processes and improve clinic efficiency
• Supervised and trained staff, ensuring high standards of patient care and operational excellence
• Monitored and managed budgets, overseeing cost-effective operations while maintaining quality standards
• Oversaw the Revenue Cycle Management (RCM) team to ensure timely billing, collections, and revenue optimization
• Acted as the point of contact for resolving issues related to clinic operations, DME, supply chain, and RCM functions
• Collaborated with leadership teams on strategic planning for clinic expansion and business development
• Analyzed performance data and reported to executive leadership on operational outcomes and areas for improvement
• Achieved team goals through formalized training plans, coaching, and performance management.

• PRN Position
• Oversaw two urgent care clinics on a PRN (as needed) basis, ensuring smooth operations when required
• Ordered and managed clinic supplies to keep everything stocked and running efficiently
• Trained staff on procedures, protocols, and best practices to ensure high-quality patient care
• Managed all revenue cycle operations through Practice Velocity, ensuring accurate billing and collections
• Scheduled staff shifts and organized coverage to maintain adequate staffing levels
• Held regular staff meetings to discuss updates, issues, and improvements
• Conducted all quality control (QC) checks on lab equipment to ensure compliance and accuracy
• Jumped in to work the floor when needed, covering nursing shifts or the front desk during staffing shortages
• Addressed and resolved patient issues, ensuring a positive experience and resolving complaints
• Ensured all clinic policies and procedures were current and adhered to by staff
• Collaborated closely with the clinic owner and providers on operational decisions and improvements
• Ensured all patient charts were accurately documented and coded correctly in the EMR system (Practice Velocity).

• Served as Practice Manager for four orthopedic practices, overseeing daily operations and ensuring smooth workflows
• Worked with the EPIC team to personalize the EMR system for our practices, tailoring it to meet specific needs
• Successfully transitioned all clinics from Allscripts EMR to Epic, managing the entire process smoothly
• Submitted all charges for each practice daily, ensuring all diagnosis (DX) and CPT codes were correct, and sent them to the billing team
• Managed all orthopedic surgeons' clinic and surgery schedules, coordinating closely with surgical equipment reps to ensure all necessary medical equipment was ready in the OR
• Helped launch two newly graduated orthopedic surgeons, providing support to establish their practices and patient bases
• Achieved rapid growth for the most recent surgeon, leading to a fully booked schedule months in advance
• Managed high patient volumes, with the practices serving up to 60 patients daily, while maintaining high-quality care and patient satisfaction
• Implemented operational efficiencies that streamlined patient flow and boosted overall clinic performance
• Presented a cost-saving proposal to upper leadership, successfully securing substantial savings by transitioning from the current medical supply company to a new provider
• Worked closely with orthopedic DME reps to ensure inventory was accurate and reordered as needed
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Boosted staff morale by offering constructive feedback and specific direction
• Consulted with healthcare professionals on business decisions

Director Of Operations

(October 2018-October 2021)

*PROMOTION*

• Continued to assist at ICO even after being recruited to Premier Healthcare, conducting Electrodiagnostic Functional Assessment (EFA) testing.
• Collaborated with external vendors to integrate third-party applications into existing systems as needed.
• Led the implementation of new technologies, including telehealth, to enhance team efficiency and patient care delivery.
• Served as Lab Manager, overseeing operations for six labs, ensuring compliance with COLA standards and maintaining high-quality laboratory practices.
• Managed the ordering and inventory of supplies, Durable Medical Equipment (DME), and medications for all clinics, optimizing resource availability and minimizing costs.
• Implemented quality control measures to ensure accurate test results and adherence to regulatory requirements.
• Trained and supervised lab staff, fostering a collaborative environment to enhance team performance
• Collaborated with clinical leadership to streamline lab operations and improve patient care across all facilities
• Conducted patient testing using EFA technology to ensure accurate evaluations of work-related musculoskeletal conditions (MSCs).
• Performed comprehensive baseline assessments, securely archiving data to maintain confidentiality and facilitate access during work-related injury incidents.
• Executed follow-up EFA tests when injuries aligned with previously assessed body parts, enabling meticulous comparison of initial and subsequent results to inform tailored treatment strategies.
• Collaborated with employers to implement the EFA-STM program, offering flexibility in conducting baseline tests either pre-placement or within the existing workforce.
  

Clinical Shift Lead (August 2017 – October 2018)

*PROMOTION*

• overseeing daily clinical operations and ensuring high-quality patient care.
  

Medical Lead (August 2016-August 2017)

*PROMOTION*

• taking vital signs and collaborating with clinical teams to implement quality assurance measures.
• Evaluated incoming calls from patients seeking advice and monitored inventory levels of medical supplies.
• Trained new employees on back office protocols and procedures while effectively communicating lab results to patients.
  

Clinical Nurse (January 2015 – August 2016)

• educating patients and families about disease processes and individual care needs.
• Participated in team meetings to discuss patient care and exhibited strong leadership while orienting new staff.
  

• Worked at Premier Healthcare, a brand new startup clinic, focusing on establishing operational foundations from the ground up
• Ordered and managed all medical equipment, lab equipment, and supplies needed for day-to-day operations, ensuring optimal inventory levels to support patient care and operational efficiency
• Negotiated contracts with vendors for supplies essential to the practice's operations, securing favorable terms and pricing
• Ensured the clinic was registered to receive COVID vaccines and listed as a COVID shot facility, actively promoting availability through all social media channels
• Worked closely with the State Department of Health to obtain all necessary licenses for administering vaccines
• Identified opportunities to build strategic relationships between units, taking action to achieve business goals
• Trained new staff on practice policies and procedures, providing ongoing feedback and coaching to foster a high-performing team
• Oversaw financial operations, including budgeting, billing, and collections, to maintain financial health and sustainability
• Ensured compliance with all applicable laws, including HIPAA regulations, by implementing best practices in document management
• Developed comprehensive policies and procedures to establish operational standards and ensure compliance with industry regulations
• Created necessary forms and documentation to streamline administrative processes and enhance the patient experience
• Designed and implemented marketing strategies to promote the practice within the community and attract new patients
• Built strong relationships with local healthcare providers and community organizations, enhancing collaboration and increasing referral opportunities

Program Coordinator, 'Loving Support' Breastfeeding Peer Counseling Program

*Promotion*

• Scheduled and organized program-related meetings and events, ensuring smooth operations.
• Developed and maintained relationships with stakeholders to ensure successful program implementation and collaboration.
• Managed databases containing participant information and program metrics for effective tracking and reporting.
• Designed promotional materials, including flyers, brochures, and websites, to raise awareness about the program and its benefits.
• Recruited and coordinated volunteers for specific tasks to support program activities.
  

Breastfeeding Peer Counselor (February 2010 – February 2012)

• Maintained accurate records of client interactions and follow-up activities to ensure continuity of care.
• Provided one-on-one counseling and support to mothers facing breastfeeding challenges.
• Assisted families in making informed decisions regarding their infants' nutritional needs.
• Participated in implementing community outreach programs to promote the importance of breastfeeding.
• Educated clients on proper nutrition for lactating women and safe supplementation with formula when necessary.
• Identified potential barriers to successful breastfeeding and developed strategies to address them effectively.
• Recommended modifications in individual care plans based on evaluations during client visits.
• Counseled mothers on positioning, latch-on techniques, milk expression and storage, and safe bottle-feeding practices.
• Encouraged participants to utilize available resources, such as local La Leche League groups and other support organizations.
• Responded promptly and compassionately to client inquiries via phone and email, fostering trust and support.