Mika Jenkins
Bolingbrook,IL
Summary
Enthusiastic professional Team Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how to maximize profitability by executing tasks efficiently. Motivated to learn, grow and excel in a new professional environment.
Overview
12
12
years of professional experience
Work History
Customer Account Manager
S&S Activewear
05.2021 - Current
- Answered customers' questions regarding products, prices and availability
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Used CRM software to maintain detailed contact logs and account records.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Boutique Team Leader
Francesca's Boutique
07.2018 - 05.2021
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Planed, delegated, and followed up on expected tasks, assignments, and activities to ensure expectations and objectives are met
- Create and reinforce a proactive selling culture that focuses on building a confident and competent team in order to build a loyal guest following through clear and positive communication
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Store Manager
Dress Barn Woman
09.2015 - 04.2018
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and demonstrate ability to drive sales.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
Charming Charlie
03.2012 - 09.2015
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
Associate of Arts - Fashion Design
Columbia College Chicago
Chicago, ILBBA - Business Administration And Management
Liberty University
Lynchburg, VA08.
Skills
- Marketing strategy
- Business Development
- Microsoft applications proficiency
- Interpersonal Communication
- Supervision
- Flexible & Adaptable
- Detail-oriented
- Data management
- Self-motivated professional
Timeline
Customer Account Manager
S&S Activewear
05.2021 - Current
Boutique Team Leader
Francesca's Boutique
07.2018 - 05.2021
Store Manager
Dress Barn Woman
09.2015 - 04.2018
Store Manager
Charming Charlie
03.2012 - 09.2015
Associate of Arts - Fashion Design
Columbia College Chicago
BBA - Business Administration And Management
Liberty University
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