Mika Krattenmaker
Maple Grove,MN
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
19
19
years of professional experience
Work History
Regional Manager of Practice Development
The Aspen Group
08.2017 - Current
- Provide non-clinical business support to Doctor Owners and Office Managers on Operational and Talent Decisions in a 5 office/$13.7m region
- Achieved YOY revenue growth of 32% and increased EBITDA by 41% YOY
- Hold office teams accountable for providing excellent patient care and meeting practice metrics and profitability goals
- Analyze monthly P&L reporting to identify areas of opportunity and create a plan to improve profitability for each office
- Assess staffing and recruitment needs; support Office Managers to effectively identify, hire, and onboard practice talent
- Responsible for onboarding of new doctors and all clinical staff
- Minimize turnover through effective training and employee engagement strategies
- Provide training and development support to ensure all practice staff demonstrate knowledge of our business model, operating procedures, and protocols
- Compile data to create single and multi-unit business plans for Owner Doctors that facilitates growth in performance and profitability using reporting from Tableau, Workday and other metrics data
- Develop and execute strategies for introducing office efficiencies, using influence management skills with office staff and clinical providers to gain support and buy in.
- Established and maintained operational standards for 5 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Regional Manager
Pier 1 Imports
10.2012 - 08.2017
- Use business insight and analysis to drive profitable top line sales growth in 12 store/$32 million region, including 12 store managers, 45 support managers and 135 associates
- Manage the operational execution of multiple stores to ensure a positive customer experience and profitability across all stores
- Improved profit margin in region by 43% for FY17 through improved systems, sales, associate selling behaviors and prevention of damage and loss
- Ensure that the roles and responsibilities are implemented consistently in stores, supporting the company’s values, our customer, the associate and excellence in execution
- Develop store managers through identifying developmental objectives and providing coaching and feedback on a consistent basis
- Conduct regular store visits to observe execution in all stores, including customer service, talent development, visual merchandising and operational execution
- Territory visual/branding expert
- Onboarded/trained new field leaders on branding standards
- Tested updated strategies around shipment, stockroom management, markdowns, and execution of floor sets
- Partnered with Home Office team on providing feedback and shared best practices of what worked in my Region.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Project Manager
Pier 1 Imports
10.2010 - 10.2012
- Oversaw the execution of remodels for stores in territory
- Completed store refreshes for 15 locations which included planning of execution of scope of work, partnering with Home Office team on merchandising, inventory levels, shipments and labor budgets
- The system I developed was used throughout the rest of the organization
- Store refreshes included new floor plans for merchandising, updated store fixtures, and new layouts of merchandise to drive sales
- Responsible for complete store remodel at Roseville, MN location
- This included liquidation of their current inventory, and store closed for 30 days while construction was completed by third party vendor
- Once construction was completed, all new merchandise arrived and store had to be fully set with updated floor plan, fixtures and layout
- Partnered with Home Office team on inventory levels, shipment timing and execution of the merchandising to get completed ahead of schedule and under labor budget
- Partnered with corporate partners as well as third party merchandising and construction team to ensure deadlines were met and work was done that exceeded standards
- Developed floor plans for remodel with Corporate Visual Merchandising team and created execution plan for third party merchandising team for completion of tasks and timelines.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Store Manager
Pier 1 Imports
05.2005 - 10.2010
- Built a team that consistently achieved sales results through coaching, development and engagement
- Provided leadership, management and supervision in all aspects of the business to maximize sales, customer service and profits
- Managed daily operations of a $3.3 million dollar store with 20-25 associates at the highest volume store in Minneapolis/St Paul market
- Awarded Store Manager of the Year for the region in 2008, 2010 and for the territory in 2010
- Trained New Store Managers for Minnesota Regions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Management and Marketing
Minot State University
05.2005
Skills
- Sales and Marketing Strategies
- Operational Management
- Business Development and Planning
- Performance Management
- Strategic Development
- Team Leadership
- Operations Management
- Multi-Unit Management
Timeline
Regional Manager of Practice Development
The Aspen Group
08.2017 - Current
Regional Manager
Pier 1 Imports
10.2012 - 08.2017
Project Manager
Pier 1 Imports
10.2010 - 10.2012
Store Manager
Pier 1 Imports
05.2005 - 10.2010
Bachelor of Science - Management and Marketing
Minot State University
Similar Profiles
Jacob IngwerJacob Ingwer
Corporate Intern at The Aspen GroupCorporate Intern at The Aspen Group
Matthew P. VasiloffMatthew P. Vasiloff
Desktop Support Engineer at The Aspen GroupDesktop Support Engineer at The Aspen Group
Bailey J. HillBailey J. Hill
DIGITAL PRODUCER at The Aspen GroupDIGITAL PRODUCER at The Aspen Group