Mika Leno
Sheridan,WY
Summary
Adept Dental Assistant with proven expertise, in patient care and manager positions. I have worked at Cloud Peak Endodontics for nearly 21 years, enhancing patient satisfaction and efficiency. Skilled in inventory management and office administration, contributing to a streamlined workplace. Achieved significant improvements in dental procedure preparation and safety practices.
I have owned my own business along with my husband for 6 years in the auto care industry. Performing payroll and other operations on QuickBooks, as well as paying invoices and reconciling accounts.
Overview
2025
2025
years of professional experience
Work History
Dental Assistant
Cloud Peak Endodontics
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Secretary
Sheridan Brake and Alignment
06.2019 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Corral West
10.1996 - 06.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Certificate Of Dental Assisting - Dentistry
Sheridan College
Sheridan, WY05.2000
Associate Of Applied Science - Education
Sheridan College
Sheridan, WY05.1999
Skills
- Dental impressions
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Cross-training capabilities
- Patient relations
- Inventory management
- Office administration duties
- Treatment room setup
Timeline
Secretary
Sheridan Brake and Alignment
06.2019 - Current
Sales Associate
Corral West
10.1996 - 06.1998
Dental Assistant
Cloud Peak Endodontics
Certificate Of Dental Assisting - Dentistry
Sheridan College
Associate Of Applied Science - Education
Sheridan College
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