Mika Lisowski
Fife
Summary
Hardworking Barista Trainer with 3 years' experience working in coffee shop settings. Proficient in health code standards, opening and closing duties and equipment maintenance. Pursuing a new professional challenge with room for career growth. Experienced in high-volume restaurant environments. Knowledgeable about sales and service strategies, methods for coaching junior employees and techniques for improving revenue by promoting items and taking advantage of upsell opportunities. Advanced user of Point-of-Sale systems and familiar with restocking supplies, maintaining clean customer and work areas and accurately handling money. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
09.2021 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Facilitated team building activities that fostered collaboration and camaraderie among the staff members.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
Barista Trainer
Starbucks
10.2018 - 02.2021
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Taught proper procedures and strategies for success to new employees.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Set and achieved goals for professional development and advancement.
- Cultivated ability to recall customers' names and address each by name.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Waitress
Tonys Pizzeria & Restaurant
07.2016 - 05.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Associate of Arts - Human Services
Hagerstown Community College
Hagerstown, MD05.2021
High School Diploma -
Leilehua High School
Wahiawa, HI05.2014
Skills
- Cultural awareness
- Verbal and written communication
- Responsible
- Critical thinking
- Flexible & Adaptable
- Customer Service
- Excellent work ethic
- Team building
- Interpersonal Communication
- Conflict resolution
- Detail-oriented
- Compassion
- Multitasking abilities
- Adaptability
Timeline
Barista Trainer
Starbucks
09.2021 - Current
Barista Trainer
Starbucks
10.2018 - 02.2021
Waitress
Tonys Pizzeria & Restaurant
07.2016 - 05.2018
Associate of Arts - Human Services
Hagerstown Community College
High School Diploma -
Leilehua High School