Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Mika Means

Paris,TX

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Store Associate

Aldi USA
03.2023 - Current


  • Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
  • Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Maintained a clean, safe, and visually appealing store environment for both customers and employees.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Restaurant Manager

Loves Travel Stop
05.2017 - 12.2022
  • Monitored cash handling procedures to accurately charge customers
  • Implemented corrective actions for issues, continuously improving service results
  • Provided orientation and on-boarding training to new associates
  • Monitored restaurant equipment to schedule maintenance and repairs
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Kept accurate records in compliance with sanitation and food service requirements.

Caregiver, Special Needs

Stone Brook Assisted Living
01.2015 - 03.2016
  • Reported health changes and provided proper documentation to appropriate staff
  • Read and contributed to shift reports and care notes
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Engaged clients through conversation and companionship, promoting independence and social requirements
  • Assisted residents in activities of daily living to maintain health and dignity
  • Responded to resident dining needs and assisted with feeding
  • Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.

Machine Operator

Tyson Foods
01.2014 - 08.2015
  • Carried out production procedures, maximizing efficiency and profits
  • Calibrated machines and performed routine tests for maintaining equipment
  • Employed safety standards and personal protective equipment to reduce workplace injuries or hazards
  • Planned ahead for machine changeovers and efficiently changed from one product item to another
  • Inspected products at various checkpoints, driving quality
  • Cleaned equipment and work area before, during and after shift, promoting sanitation.

Education

High School Diploma -

North Lamar High School
Paris, TX
05.2006

Skills

  • Staff Scheduling
  • Staffing and Sales Reporting
  • Money Handling
  • Monitoring Food Preparation
  • Labor and Overhead Cost Estimation
  • Equipment Maintenance
  • Anticipating Problems
  • Health Code Compliance
  • Performance Improvement
  • Supply Ordering and Management
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Managing Deliveries
  • Time Management
  • P&L Responsibility
  • Judgment and Decision-Making
  • Restaurant Operation
  • Profit and Loss Reporting
  • Inventory Control Processes
  • Food Preparation and Safety
  • Merchandise Display
  • Friendly and Helpful
  • Multitasking Abilities
  • Reliability
  • Adaptable and Flexible
  • Goal-Driven
  • Problem-Solving
  • Customer Service
  • Team Collaboration
  • Team Leadership

Certification

Food Handlers Certificate

Personal Information

Title: RESTAURANT MANAGER

Timeline

Lead Store Associate

Aldi USA
03.2023 - Current

Restaurant Manager

Loves Travel Stop
05.2017 - 12.2022

Caregiver, Special Needs

Stone Brook Assisted Living
01.2015 - 03.2016

Machine Operator

Tyson Foods
01.2014 - 08.2015

High School Diploma -

North Lamar High School

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Mika Means