Summary
Overview
Work History
Education
Skills
Timeline
Certificates Licenses
Generic

Mika N. Claybron

Ypsilanti

Summary

Motivated professional seeking a challenging position within a progressive organization that fosters growth and development. Committed to leveraging skills and talents to contribute effectively while continuously enhancing qualifications. Eager to embrace opportunities that promote personal and professional advancement, driving success for both the individual and the organization. Passionate about making a meaningful impact in the workplace through dedication and innovation.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Village Caregiving
02.2023 - Current
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Helped clients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Provided occasional and or situational transportation to and from essential stores or doctor's appointments.
  • Improved patient well-being by providing compassionate and attentive personal care.

Customer Service/Seasonal Server

Diamond Jim Brady’s
07.2022 - 01.2023
  • To provide an upscale and memorable experience to our guests. Consisting of greeting customers seated in the dining area in a timely fashion.
  • Required to provide knowledge of our specials, cocktails, appetizers, and entrees.
  • Assisted in maintaining cleanliness, organizing, and making sure all closing tasks were complete.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Loan Analyst

Rocket Mortgage
02.2021 - 05.2022
  • Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.
  • Improved loan approval process by conducting thorough credit analysis and risk assessments.
  • Utilized advanced analytical tools for better understanding of clients'' financial positions, allowing for tailored recommendations based on individual needs.
  • Served as liaison between borrowers, underwriters, and other relevant parties throughout the entire loan process for seamless coordination of efforts.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Reviewed borrower financial statements, ensuring accuracy of information used in decision-making processes.
  • Actively participated in networking events, fostering new business opportunities and strengthening existing relationships with clients and industry professionals.

Customer Service Agent

Adecco/ICF International
12.2019 - 12.2020
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Licensed Pharmacy Technician/Call Center Agent

Meijer Specialty Pharmacy Call Center
09.2016 - 11.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
  • Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
  • Mitigated risk of theft or misuse by diligently monitoring controlled substances inventory levels according to established protocols.
  • Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
  • Performed various pharmacy call center activities with strong commitment to accuracy, efficiency, and service quality.


Administrative Assistant/Receptionist

Regency at Bluffs Park
06.2016 - 09.2016
  • Greeted incoming visitors and customers professionally, provided friendly, knowledgeable assistance, and admitted patients on arrival to the rehabilitation center grounds.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided tour and personal orientation of the facility and it's amenities to potential patients and their loved ones.
  • Retrieved majority of the incoming calls and or transferred callers to the appropriate departments.
  • Communicated with all departments to ensure the needs of every patient and staff member were met.
  • Provided assistance to the human resource department and billing department with projects or processing of paperwork to ensure all deadlines were met.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Maintained confidentiality of information regarding clients and company.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.

Customer Service Agent

Adecco/ICF International
11.2015 - 05.2016
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Pioneer High School
Ann Arbor, MI
01.2004

Associate of Applied Science - Early Childhood Education

Washtenaw Community College
Ann Arbor, MI

Pharmacy -

Meijer's Pharmacy
Belleville, MI

Skills

  • Customer engagement
  • Interpersonal communication
  • Collaborative teamwork
  • Independent project execution
  • Dynamic presence
  • Efficient at acquiring new skills
  • Strong organizational abilities
  • Experienced with software applications
  • Software proficiency
  • Resolving technical issues
  • Typing speed of 45-55 WPM
  • Loan documentation review
  • Customer service representative
  • Sales
  • Organized material handling techniques
  • Thorough application review
  • Data entry proficiency
  • Office administration support
  • In-home care
  • Professional cleaning solutions

Timeline

Home Health Aide

Village Caregiving
02.2023 - Current

Customer Service/Seasonal Server

Diamond Jim Brady’s
07.2022 - 01.2023

Loan Analyst

Rocket Mortgage
02.2021 - 05.2022

Customer Service Agent

Adecco/ICF International
12.2019 - 12.2020

Licensed Pharmacy Technician/Call Center Agent

Meijer Specialty Pharmacy Call Center
09.2016 - 11.2019

Administrative Assistant/Receptionist

Regency at Bluffs Park
06.2016 - 09.2016

Customer Service Agent

Adecco/ICF International
11.2015 - 05.2016

High School Diploma -

Pioneer High School

Associate of Applied Science - Early Childhood Education

Washtenaw Community College

Pharmacy -

Meijer's Pharmacy

Certificates Licenses

  • Valid MI State Drivers License
  • Pharmacy Technician MI State License

Similar Profiles

CREATE PROFILE