Summary
Overview
Work History
Education
Skills
Timeline
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Mika Padgett

Tallahassee,FL

Summary

Results-oriented spa professional with a strong background in customer service and a passion for skincare. Possesses a comprehensive Esthetician license and hands-on experience in spa environments. Skilled in providing exceptional client experiences, recommending skincare regimens, and maintaining spa cleanliness and hygiene. Proven ability to collaborate effectively with spa teams and adapt to changing environments. Eager to leverage expertise and pursue a fulfilling career as a licensed Esthetician, delivering personalized skincare solutions and promoting overall well-being for clients.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist/Coordinator

Luxe Med Spa
01.2022 - 11.2022
  • Greeted clients warmly and provided them with information about available services, ensuring a positive first impression.
  • Managed multi-line phone system, efficiently handling inquiries, scheduling appointments, and resolving customer concerns in a timely manner.
  • Coordinated client appointments, consultations, and treatment schedules, optimizing therapist and esthetician productivity.
  • Processed payments, maintained accurate financial records, and reconciled daily cash and credit card transactions.
  • Demonstrated exceptional communication skills in explaining skincare procedures, products, and aftercare instructions to clients.
  • Collaborated closely with estheticians and therapists to ensure seamless client experiences and treatment room readiness.
  • Implemented and maintained electronic medical records (EMR) system, ensuring confidentiality and compliance with HIPAA regulations.
  • Assisted in inventory management, ordering supplies, and stocking retail products, contributing to increased sales and revenue.
  • Acted as a liaison between clients and medical practitioners, facilitating communication and ensuring a holistic approach to patient care.

Front Desk Receptionist

Hand And Stone Spa
08.2021 - 01.2022
  • Welcomed clients warmly, providing information on available services to create a positive first impression.
  • Managed phone inquiries, scheduled appointments, and addressed customer concerns promptly.
  • Coordinated client appointments and treatment schedules to optimize productivity.
  • Processed payments and maintained accurate financial records.
  • Communicated skincare procedures and aftercare instructions effectively to clients.
  • Collaborated with estheticians and therapists to ensure seamless client experiences.
  • Implemented and maintained electronic medical records (EMR) for confidentiality and HIPAA compliance.
  • Assisted in inventory management, contributing to increased sales and revenue.
  • Served as a liaison between clients and medical practitioners to facilitate holistic patient care.

Education

Facial Specialist/ Esthetician

North Florida Cosmetology Institute, Inc.
Tallahassee, FL
04.2024

Skills

  • Exceptional customer service skills honed in spa environments
  • Meticulous attention to detail in spa procedures and cleanliness standards
  • Familiarity with skincare products, including ingredients and application techniques
  • Efficient time management to handle appointment schedules and ensure timely service
  • Collaborative team player, able to work with spa staff to coordinate appointments
  • Adaptability to varying client needs and changes in spa protocols
  • Professional demeanor, maintaining ethics, confidentiality, and privacy
  • Genuine passion for skincare and wellness, evidenced by independent research and interest

Timeline

Front Desk Receptionist/Coordinator

Luxe Med Spa
01.2022 - 11.2022

Front Desk Receptionist

Hand And Stone Spa
08.2021 - 01.2022

Facial Specialist/ Esthetician

North Florida Cosmetology Institute, Inc.

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Mika Padgett